Guest Experience Associate

1 week ago


Miami FL USA, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Key Biscayne Miami. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences that exceed our high standards.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner.
  • Complete reports and share highlights of the local area with guests.
  • Ensure a safe work environment and maintain confidentiality at all times.
  • Protect company assets and uphold quality standards.
  • Represent The Ritz-Carlton brand with professionalism and poise.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
About Us

The Ritz-Carlton is a global leader in luxury hospitality, with over 100 award-winning properties worldwide. We are committed to delivering exceptional guest experiences and creating lifelong memories for our guests. If you are passionate about delivering exceptional service and have a desire to join a dynamic and inclusive team, we encourage you to apply for this exciting opportunity.



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