Service Receptionist

4 weeks ago


West Palm Beach, Florida, United States Mercedes-Benz of Palm Beach Full time

Customer Service Representative

We are seeking a full-time Customer Service Representative to work at our busy dealership. As a key member of our team, you will be responsible for providing exceptional customer service to our elite clientele. This includes answering inbound sales and service calls, operating the busy switchboard, and communicating efficiently with all customer and internal teams.

Responsibilities

  • Answering inbound sales and service calls
  • Operating the busy switchboard and communicating efficiently with all customer and internal teams
  • Collecting payment for both service and parts customers
  • Greeting customers upon arrival and exit
  • Maintaining a professional appearance and demeanor at all times

Qualifications

  • High school diploma or GED
  • Prior experience in telemarketing and/or hospitality
  • Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
  • Computer proficiency, particularly in MS Office Suite (Word and Excel)
  • Ability to learn new software programs
  • Professional business appearance and demeanor
  • Flexibility with regard to scheduling
  • Automotive dealership prior experience a plus
  • Public relations experience a plus
  • Cold call experience a plus
  • Experience using a customer relationship management (CRM) tool a plus
  • Experience running a business switchboard a plus

Benefits

  • Medical and dental
  • 401K plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid training
  • Family owned and operated
  • Long term job security


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