Customer Service Specialist for Ocean Freight

7 days ago


Kirkwood, Missouri, United States CaroTrans Full time
Job Description

We are seeking a highly motivated and organized individual to fill the role of Customer Service Specialist for Ocean Freight at CaroTrans in New Jersey. In this position, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving any issues that may arise during the export shipping process. If you have a passion for delivering top-notch customer service, we encourage you to apply.

About Us
CaroTrans is a neutral ocean freight consolidator with a strong presence in the wholesale market. We offer export/import LCL and FCL services between the US and over 140 countries and 240 ports. Our company has a strong commitment to quality and customer satisfaction, and we take pride in our ability to deliver exceptional results.

Key Responsibilities:
- Respond to client inquiries and provide support throughout the export shipping process
- Resolve any issues that may arise during shipment transit
- Collaborate with internal teams to ensure smooth export shipping operations

Requirements:
- Excellent customer service skills with a focus on building strong relationships
- Ability to work in a fast-paced environment with multiple priorities
- Strong communication and problem-solving skills

Estimated Salary Range: $60,000 - $75,000 per year, depending on experience.

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