Auto Casualty Claims Supervisor
3 weeks ago
The Auto and Casualty Claims Supervisor is responsible for the analysis and management of claim files within their unit. This role directly reports to a Claims Manager of the Claims Department and is an integral member of the Claims Leadership Team.
Key Responsibilities:
Supervising Auto and Casualty Claims Adjusters
Reviewing performance, adherence to claim procedures and regulatory compliance
Identifying training needs and conduct training, as needed
Coaching and mentoring staff
Maintaining responsibility for claim results including such elements as reserve adequacy, loss costs, loss expenses, payment accuracy, claim service delivery, timely investigation, evaluation, and disposition of claims
Developing and implementing reviews to ensure that claims technical standards are being met and improvement opportunities are recognized and communicated
Approving claim action plans in accordance with best practices
Frequently communicating with all appropriate parties involved with the claim
Actively executing appropriate claims activities to ensure consistent delivery of quality claims service
Managing litigation claims, selecting, and evaluating defense counsel, and identifying applicable defenses and resolution opportunities
Providing weekly/monthly reports to Claims Manager regarding statistics and staff performance
Completing annual performance reviews for staff, with contributions from Claims Manager
Approving time off requests for direct reports and ensuring sufficient coverage is available to meet the needs of the business
Requirements:
Bachelor's Degree/Masters/JD or Insurance Designation and two to four years of related experience and/or training, or equivalent combination of education and experience
Proficient on database software, internet software, spreadsheet software and word processing software
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Proven Leadership track record
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
In-depth knowledge of appropriate legal principles
Strong negotiation skills
Excellent verbal and written communication skills
Strong customer service skills
Why Stillwater?
Stillwater Insurance Group is an admitted, AM Best and Demotech rated, mid-sized P & C insurance company offering a variety of home, auto and commercial insurance products in a 50 state US market. We are headquartered in Jacksonville, Florida, with additional offices in New York and Omaha, Nebraska. Our employees consistently describe Stillwater as a great company with great people where honesty and integrity are high priorities. As a Stillwater team member, you will make a difference every day, help grow the company and interact with emerging technologies. Coaching and development, recognition, and professional growth are some of the benefits of working in our small team environment.
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