Healthcare Services Director

7 days ago


Sylmar, California, United States Illumination Foundation Full time

We are seeking a skilled and experienced Medical Office Manager to join our team at the Illumination Foundation.

The salary for this position is estimated at $25.00 - $27.00 per hour, based on industry standards and location.

Job Overview

As a key member of our medical team, you will be responsible for ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining compliance with healthcare regulations and insurance requirements.

Responsibilities
  • Schedule and adjust appointments to maximize client needs and patient satisfaction.
  • Act as the primary point of contact for patient complaints, concerns, and inquiries, ensuring prompt resolution and improving the overall patient experience.
  • Coordinate daily front office operations, ensuring that all administrative tasks are completed accurately and efficiently.
  • Oversee and train front desk and administrative staff on best practices, office protocols, and customer service standards.
  • Track office inventory, order medical and office supplies, verify deliveries, and maintain relationships with vendors to ensure cost-effective procurement.
  • Oversee the maintenance and organization of patient records in the EMR system, ensuring timely and accurate documentation in line with HIPAA regulations.
  • Evaluate office workflows, identify areas for improvement to streamline operations, reduce waiting times, and enhance patient satisfaction.
Requirements
  • Minimum 3 years of experience in a medical office or healthcare setting.
  • Previous management experience preferred.
  • Certification in Medical Office Management and Medical Assistant.
Benefits
  • Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan.
  • Dental and Vision Insurance.
  • Life, AD&D and LTD Insurance funded 100% by Illumination Foundation.
  • Employee Assistance Program.
  • Professional Development Reimbursement.
  • 401K with Company Matching.
  • 10 days vacation PTO/year.
  • 6 days sick PTO/year.
  • 10 days holiday PTO/year.
  • Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.


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