Customer Service Expert
3 weeks ago
Job Summary:
At ROCS Grad Staffing, we're seeking a skilled Customer Service Expert to provide top-notch service to our clients over the phone. As a key member of our team, you'll be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via phone or chat.
- Identify customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions and follow up to ensure issues are resolved.
- Participate in training sessions to stay updated on products and services.
- Collaborate with team members to enhance service delivery and improve processes.
- Meet performance metrics, including call handling time and customer satisfaction scores.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Strong verbal and written communication skills.
- Previous experience in a call center or customer service role is a plus.
- Ability to work in a fast-paced environment and manage multiple tasks.
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