Customer Service Expert

3 weeks ago


Arlington, Virginia, United States ROCS Grad Staffing Full time

Job Summary:

At ROCS Grad Staffing, we're seeking a skilled Customer Service Expert to provide top-notch service to our clients over the phone. As a key member of our team, you'll be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries promptly and professionally via phone or chat.
  • Identify customer needs and provide appropriate solutions or escalate issues as necessary.
  • Maintain accurate records of customer interactions and follow up to ensure issues are resolved.
  • Participate in training sessions to stay updated on products and services.
  • Collaborate with team members to enhance service delivery and improve processes.
  • Meet performance metrics, including call handling time and customer satisfaction scores.

Qualifications:

  • High school diploma or equivalent; some college coursework preferred.
  • Strong verbal and written communication skills.
  • Previous experience in a call center or customer service role is a plus.
  • Ability to work in a fast-paced environment and manage multiple tasks.


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