Customer Service Ambassador

1 week ago


Decatur, Illinois, United States Consociate Full time

Job Overview

At Consociate, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. This role is a critical part of our organization, serving as the first point of contact for our clients and members.

Responsibilities

* Respond to customer inquiries in a professional and friendly manner, providing timely and accurate information regarding claim status and plan benefits.
* Assist walk-in customers with plan/claim questions, ensuring a positive and respectful experience.
* Maintain knowledge of all Summary Plan Benefit manuals of plans administered by Consociate, staying up-to-date on policy changes and updates.
* Perform other duties as assigned, demonstrating a teamwork philosophy and a commitment to excellence.

Requirements

* High School Education required.
* Minimum of one to three years of experience working with the public, with previous insurance billing or customer service background preferred.

What We Offer

* A dynamic and supportive work environment.
* Opportunities for growth and professional development.
* A competitive compensation package.

If you are a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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