Counter Sales Associate
4 weeks ago
At Watsco, we are seeking a highly motivated and customer-focused Counter Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth in our wholesale HVAC distributorships.
Key Responsibilities:- Represent Watsco as a leader in the industry, ensuring maximum sales and customer satisfaction.
- Interact with internal and external stakeholders, including sales teams, vendors, and contractors.
- Responsible for showroom merchandising and re-stocking product, ensuring a visually appealing and well-organized sales environment.
- Assist in resolving customer relations problems, providing timely and effective solutions to meet customer needs.
- Complete sales order processes, with a focus on up-selling associated items and driving revenue growth.
- Service walk-in and telephone customers, providing expert advice and support to meet customer needs.
- Provide customer product and service needs by researching products via computer systems, catalogs, and other reference sources.
- Arrange stock on shelves or racks in sales areas, maintaining a clean and organized sales environment.
- Apply suggestive selling techniques and up-sell to current and prospective customers, driving sales growth and revenue.
- Conduct outgoing customer sales or service calls, resolving customer complaints and providing exceptional customer service.
- High School Diploma or equivalent required.
- Excellent communication skills, with a strong background in technical support, HVAC parts, and customer service/sales.
- Intermediate MS Office capabilities, with the ability to work independently and meet assigned goals and objectives.
- Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
- Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
- Strong interpersonal skills, including sales, problem-solving, and customer service focus.
- Ability to work independently, with a focus on meeting assigned goals and objectives.
- Excellent customer service mindset, with the ability to develop long-term relationships.
- Excellent written and verbal communication skills.
- Strong and creative problem-solving skills.
- Ability to work independently and in a team environment.
- Must possess and maintain a current, valid Driver's License.
- Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to frequently lift up to 50 pounds.
- The employee frequently is required to stand, sit, or walk, climb, kneel, crouch, or crawl.
- Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee may use equipment such as forklifts, pallet jacks, and other warehouse equipment.
- Must be able to utilize heavy machinery.
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