Senior Helpers Care Coordinator
3 weeks ago
We are seeking a highly motivated and compassionate Client Advocate to join our team at Senior Helpers - Hillsborough. This individual will play a crucial role in building strong relationships with clients, their families, and healthcare professionals.
As a Client Advocate, you will be responsible for acquiring and retaining clients by providing exceptional support and care. Your primary goal will be to make clients feel valued and important through regular communication and timely responses to their needs and concerns.
Key Responsibilities- Develop and implement strategies to effectively manage relationships with clients and healthcare professionals on a daily, weekly, and monthly basis.
- Conduct supervisory visits for clients, medical professionals, and facilities utilized throughout the care journey.
- Identify, address, and resolve any issues related to clients or healthcare professionals/facilities to ensure satisfaction.
- Document all activities with detailed notes, strategies, and plans in the database of record.
- Monitor the client hours spreadsheet after each billing cycle and develop strategies to replace lost hours.
- Bachelor's degree in social work, healthcare, or a related field preferred.
- Previous experience in client advocacy, social work, or healthcare support roles.
- Strong interpersonal and communication skills, with the ability to build rapport with clients and families.
- Empathy and compassion for clients, particularly those in vulnerable situations.
- Knowledge of healthcare systems and resources available to clients.
- Proficient in using technology for documentation and communication.
- Strong organizational skills and the ability to manage multiple clients and priorities effectively.
The ideal candidate will have a passion for helping others and advocating for the senior population. This individual will be supported by a collaborative team of peers and leaders, all focused on providing the highest quality of care and service.
Estimated Salary: $60,000 - $80,000 per year
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