Customer Service Team Lead
4 weeks ago
At ProForce Pest Control, we're on a mission to revolutionize the pest control industry with a customer-centric approach. As a Customer Service Team Lead, you'll play a vital role in shaping our company's success by leading a team of call center representatives and driving exceptional customer experiences.
Key Responsibilities:
- Supervise and support a team of call center representatives, providing guidance, training, and performance feedback to ensure high-quality customer interactions.
- Monitor and enhance team performance in handling inbound and outbound calls, chat, and email, ensuring exceptional service and customer satisfaction at every touchpoint.
- Oversee the resolution of complex customer issues, assist with escalations, and ensure timely and effective solutions are provided.
- Implement and drive strategies to proactively prevent customer cancellations, helping team members understand customer needs and offer tailored solutions.
- Guide and motivate the team to identify opportunities for upselling and cross-selling, improving customer experience and driving revenue.
- Supervise the management of accounts receivable and collections activities, ensuring that the team maintains positive customer relationships.
- Lead efforts to drive sales growth by supporting the team in promoting and selling new services to both existing and potential customers.
- Coordinate and optimize service scheduling and manage customer appointments to ensure efficient service delivery.
- Conduct both virtual and onsite trainings for new agents, and continuous learning for existing agents.
What We Offer:
- Competitive pay: $30-$35 per hour, plus benefits.
- Consistent schedule: Full-time hours with a stable schedule.
- Comprehensive benefits: Health, dental, and vision insurance to keep you and your family protected.
- Career growth: Opportunities for advancement within ProForce Pest Control as we continue to grow and expand.
- Positive work environment: A supportive, collaborative atmosphere where every team member is valued and encouraged to excel.
Join our team and become a part of the ProForce family, where you'll have the opportunity to grow and develop your skills in a dynamic and customer-centric environment.
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