Insurance Customer Experience Specialist

1 week ago


Greenville, Kentucky, United States State Farm Insurance Full time

Job Overview

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State Farm Insurance is a leading provider of insurance solutions, and we are seeking an experienced professional to join our team as an Insurance Customer Experience Specialist. This role involves working closely with customers to understand their insurance needs and provide personalized support.

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About the Role

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In this position, you will be responsible for:

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  • ">
  • Providing accurate and timely information to customers regarding their insurance policies">
  • Processing policy changes and updates in our system">
  • Handling customer inquiries and resolving issues in a professional manner">
  • Collaborating with team members to ensure seamless customer service">
  • Maintaining accurate customer records and updating information as needed">
  • Staying up-to-date with industry trends and products to effectively assist customers">
  • Following company policies and procedures to ensure compliance">
  • Meeting or exceeding performance goals and targets set by the company">
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Requirements

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To be successful in this role, you should possess:

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  • ">
  • Excellent communication and interpersonal skills">
  • A strong understanding of insurance products and services">
  • The ability to work in a fast-paced environment and prioritize tasks effectively">
  • A high school diploma or equivalent is required; a degree in a related field is preferred">
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Benefits

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We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additional benefits include:

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  • ">
  • A comprehensive health insurance package">
  • A 401(k) retirement savings plan with company match">
  • Tuition reimbursement and continuing education opportunities">
  • A generous paid time off policy">
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Location

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This position is based in [location], and you will be required to work from our office location. We are committed to providing a safe and inclusive work environment.


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