Patient Support Coordinator
1 day ago
About FYZICAL Therapy and Balance Centers
FYZICAL Therapy and Balance Centers is a leading physical therapy company that is changing the PT industry by creating non-traditional, individualized treatment plans.
Job Summary
We are seeking a highly skilled and compassionate Patient Support Coordinator to join our team. As a Patient Support Coordinator, you will be responsible for providing exceptional customer service to our patients and their families, ensuring a positive experience throughout their journey with us.
Responsibilities
- Handle patient scheduling, appointments, and multi-phone line management
- Gather new patient data and track all patient referrals
- Disseminate information to patients and act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Collect all payments and perform insurance verification
- Collect and distribute mail to proper areas/people
- Send benefits paperwork to billing companies
- Handle all scheduling and ensuing communication
- Answer phones and act as a patient liaison, answering any questions from potential or current patients
- Schedule patients and coordinate evaluations, re-evaluations, appointment reminders, and cancellations
- Collect new patient intake information and track all clinic referrals
- Fax reports to physicians and keep a log of incoming reports
- Verify Insurance and track insurance-covered visits; take copayments
- Check mail and keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate with the office manager and clinicians about scheduling/patient arrival
Requirements
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity, and empathetic toward people who are in pain
Estimated Salary: $45,000 - $55,000 per year
Why Choose FYZICAL?
At FYZICAL Therapy and Balance Centers, we offer a supportive team environment, opportunities for advancement, and a commitment to providing exceptional patient care. If you are passionate about delivering outstanding customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.
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