Order Taker In Room Dining Specialist

3 weeks ago


Greensboro, Georgia, United States Marriott Full time

Job Summary:

As a Room Service Order Coordinator, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff. You will also be required to answer guest questions or concerns regarding the origin, vintage, and style of various wines. Additionally, you will place and log call backs for room service orders, notify guests and management of delays in service delivery, and communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Responsibilities:

  • Take room service orders over the phone and answer questions on menu selections
  • Check with kitchen staff to ensure accurate order fulfillment
  • Answer guest questions or concerns regarding wine
  • Place and log call backs for room service orders
  • Notify guests and management of delays in service delivery
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Maintain cleanliness of work areas throughout the day
  • Record transactions in the MICROS system at time of order
  • Complete all closing reports, including MICROS reports
  • Process all payment methods

Requirements:

  • High school diploma or equivalent
  • No related work experience required
  • No supervisory experience required
  • No license or certification required

About Marriott:

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Marriott, we pride ourselves on delivering exceptional luxury service to our guests. We believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. Our Gold Standards are the foundation of our company and guide us every day to be better than the next.



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