CAU Training Specialist
3 weeks ago
As a CAU Training Specialist, you will play a lead role in the internal training of the Centralized Appeals Unit (CAU).
Key Responsibilities
- Develop training materials for Medicaid policy and procedures, the Louisiana Medicaid Eligibility Determination System (LaMEDS), and appeals process training materials for a comprehensive training program for all CAU employees.
- Communicate with the CAU Unit Manager regarding unit training on Medicaid policy and procedures, LaMEDS and appeals.
- Coordinate with other Medicaid training units to ensure continuity of messaging and reduction in training overlap.
- Manage, update, and maintain a complete catalog of all training materials in the agency's management system, as well as a calendar of upcoming training sessions.
- Communicate and promote training opportunities to CAU staff, manage enrollment in training programs and track participation/attendance for Medicaid records.
- Meet with LDH staff to discuss program, policy changes and system updates and their effects on training materials.
- Make necessary edits to materials and secure approval of all modifications from the CAU Unit Manager.
- Review final training materials to ensure that they are accurate, complete and that it meets required specifications.
- Secure venues for all classes and workshops to include the coordination of all audio/visual equipment, scheduling of any conference lines or webinar capabilities.
- Attend, contribute, and conduct trainings when requested.
Requirements
- Bachelor's degree, or Associate's degree plus three years of professional experience or six years of professional experience in lieu of a degree.
- Minimum 2 years professional experience in training, project management, or communications related field.
- Minimum 2 years professional experience with Louisiana Medicaid policy and procedures.
- Minimum 1 year professional experience working within LaMEDS.
- Excellent analytical and critical thinking skills; effective organizational and time management skills.
- Great attention to detail and follow-up.
- Ability to manage projects, assignments, and competing priorities.
- Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
- Ability to review and edit written content for accuracy and general proofing/grammar.
Desired Qualifications
- Minimum 3 years professional experience in training, project management, or communications related field.
- Minimum 3 years professional experience with Louisiana Medicaid policy and procedures.
- Minimum 2 years professional experience working within LaMEDS.
- Minimum 2 years professional experience with project/program coordination.
- Relevant industry certifications.
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