Program Manager, Patient Solutions

4 weeks ago

Orlando, Florida, United States AssistRx Full time
Job Description

At AssistRx, we're looking for a skilled Program Manager to join our team. As a key member of our organization, you'll play a crucial role in planning and implementing program strategy and operations, improving systems and processes, and managing staff.

Key Responsibilities:

  • Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, and preparing action plans.
  • Establish, monitor, analyze, and report on KPIs related to effective patient access processes and initiatives as required by client contract and statement of work.
  • Screen candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions.
  • Work in partnership with the training department to create meaningful and measurable educational training curriculum and deliver on-the-spot training as needed.
  • Maintain a professional atmosphere among team members, ensuring a respectful and transparent work environment.
  • Achieve organizational goals by accepting ownership of new and different requests, exploring opportunities to add value to job accomplishments.
  • Handle escalated calls, complaints, questions, and queries as necessary.
  • Collaborate with call center management staff to execute programs to facilitate conversion, compliance, and adherence.
  • Prepare agenda items and content for client meetings and quarterly reviews.
  • Additional responsibilities as needed based on department and program requirements.

Requirements:

  • Minimum 7 years of healthcare industry experience, including 3 years of management experience.
  • Ability to manage others, both direct and indirect.
  • Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies.
  • Skilled in the use of Microsoft Office and Teams.
  • Thorough understanding of business operations and processes required.
  • Excellent interpersonal skills and ability to influence.
  • High level of confidence, integrity, enthusiasm, and a personality that fits a fast-paced, energetic, and proactive organization.
  • Experience in Specialty or Mail Order Pharmacy (preferred).

Benefits:

  • Supportive, progressive, fast-paced environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, and short-term disability insurance.

AssistRx is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

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