Hotel Operations Manager

1 week ago

Atlanta, Georgia, United States Logik Management Full time

Job Summary

The General Manager at Logik Management is responsible for perfecting and maximizing the guest and associate experience, ensuring the overall success of the hotel. This role requires strong leadership skills to drive revenue, maximize profits, and ensure quality.

Key Responsibilities

  • Lead and motivate associates to achieve overall financial results, guest satisfaction, and associate satisfaction.
  • Manage and control operational expenses, including labor, overtime, supplies, and enforce procurement guidelines.
  • Ensure the hotel meets/exceeds Logik and brand standards for guest satisfaction.
  • Develop and implement training programs to optimize results and adhere to Logik's training guidelines and policies.
  • Provide leadership support and direction to the sales team, prepare and implement the hotel's annual Marketing plan, and capitalize revenue opportunities.

What You'll Do

  • Send a daily end-of-day activity and accomplishment report to the Director of Operations or immediate Supervisor.
  • Develop and implement the approved business plan to attain and exceed financial goals.
  • Maintain a high personal visibility throughout the property.
  • Manage any emergencies at the hotel.
  • Actively manage the financial statement and review and critique performance in a prompt fashion.
  • Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.

Requirements

  • Able to take responsibility and accountability for the team.
  • Professional appearance and a strong commitment to personal and professional brand.
  • Commitment to work on weekends and holidays if needed.
  • Excellent communication skills.
  • Open with praise, discreet with criticism.
  • Diligence, Rationality, prudence, and practicality.
  • Pleasant on the phone and in possession of superior interpersonal skills.
  • Excited about and willing to take 2 - 4 training courses per year.
  • Willing to assist in other areas of the business.
  • Supportive and aware of following all Logik policies including & not limited to employee handbook.

Community Involvement

  • Ensure good standing in the community by developing relationships with the Chamber of Commerce, Convention and Visitors Bureau, other hotels, local schools, local government, and other community and civic organizations.

Leadership

  • Leading: Motivate, coach, and train team members, set goals, and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
  • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Logik SOPs.

Performance Standards

  • Performance shall be measured by budgeted EBITDA and Logik Audit.

Supervisor

This role will report to the Director of Operational Excellence.

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