Customer Service Representative

5 days ago


Hood River, Oregon, United States Pacific NW Federal Credit Union Full time
Overview

Pacific NW Federal Credit Union is a financially strong and growing not-for-profit full-service financial institution that has been serving the community since 1942.

Salary

We offer a highly competitive salary starting at $17.50 per hour, with excellent benefits and perks.

Job Description

As a Teller, you will be a critical part of our Member Service team, reporting to the Branch Manager and working alongside other member-facing employees.

  • Welcome members and provide helpful information concerning Credit Union products and services.
  • Receive and accurately process member financial transactions and requests.
  • Open new accounts and assist members with loan application signing.
  • Cross-sell Credit Union products and services as appropriate.
  • Balance your cash drawer and member transactions daily.

This is an on-site position, working out of our branch in Hood River.

Required Skills and Qualifications

To succeed in this role, you must have:

  • At least six months' experience conducting financial transactions for members/customers (banking or Credit Union experience preferred).
  • Cash handling experience required.
  • Conversational Spanish fluency.
  • Excellent interpersonal skills and the ability to de-escalate upset members.
  • A high degree of integrity.
  • Attention to detail.
Benefits

We offer exceptional benefits and perks, including:

  • 4 weeks paid time off (PTO).
  • Participation in our health plan after 30 days.
  • A 401(k) with company match after 6 months.
  • Life, LTD & AD&D insurance.
  • Paid holidays.
  • Paid volunteer time.
  • Annual pay reviews.
  • Loan discounts.
About Us

We are committed to being our members' financial partner for life, giving back to the community through financial literacy events and education.



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