Ophthalmology Support Specialist
5 days ago
About the Role:
We are seeking an experienced Ophthalmology Support Specialist to join our team. This behind-the-scenes position plays a crucial role in ensuring the seamless operation of our clinical support systems.
Key Responsibilities:
- Service Contract Management: Maintain and oversee service contracts across multiple ophthalmology sites.
- Inventory Coordination: Update retirement records, manage inventory, and apply asset stickers to new or old devices.
- Vendor Liaison: Troubleshoot and create cases for networked and exam lane hardware by liaising with vendors.
- Staff Training: Provide training on ophthalmic devices and hardware for staff at all sites.
- Incident Management: Act as the point of contact for incident tickets, collaborating with IT to maintain device functionality.
- Equipment Operation: Operate networked ophthalmic equipment within the clinic workflow, using tools like Epic MWL, Forum, and advanced storage systems.
- Data Retrieval: Assist tech teams by retrieving patient data across devices to address missing information.
- Documentation: Develop training documents to ensure consistent processes across sites.
- Order Management: Resolve issues with discontinued or incorrectly billed orders, facilitating communication among techs, physicians, and billing.
- Compliance and Record Keeping: Ensure HIPAA compliance, track and resolve incorrect patient data, and update incident records across all sites.
Requirements:
- Experience as an Ophthalmic Tech
- Expertise in medical device support
- Experience in ophthalmology
- Ability to maintain strong vendor relationships
- Tech-savvy with excellent troubleshooting skills
Work Environment:
You will primarily work in our main clinic but may need to travel to other sites within New Haven County to address technical issues. Interact with a diverse group of stakeholders, including vendors, IT staff, and billing departments.
Benefits:
- $70,000 - $90,000 per year, based on experience
- Opportunity to work with a leading provider of engineering and sciences services and talent solutions
- Diverse and inclusive work environment
- Professional development opportunities
Actalent is an Equal Opportunity Employer:
We are committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.
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