Ophthalmology Support Specialist

5 days ago


New Haven, Connecticut, United States Actalent Full time

About the Role:

We are seeking an experienced Ophthalmology Support Specialist to join our team. This behind-the-scenes position plays a crucial role in ensuring the seamless operation of our clinical support systems.

Key Responsibilities:

  • Service Contract Management: Maintain and oversee service contracts across multiple ophthalmology sites.
  • Inventory Coordination: Update retirement records, manage inventory, and apply asset stickers to new or old devices.
  • Vendor Liaison: Troubleshoot and create cases for networked and exam lane hardware by liaising with vendors.
  • Staff Training: Provide training on ophthalmic devices and hardware for staff at all sites.
  • Incident Management: Act as the point of contact for incident tickets, collaborating with IT to maintain device functionality.
  • Equipment Operation: Operate networked ophthalmic equipment within the clinic workflow, using tools like Epic MWL, Forum, and advanced storage systems.
  • Data Retrieval: Assist tech teams by retrieving patient data across devices to address missing information.
  • Documentation: Develop training documents to ensure consistent processes across sites.
  • Order Management: Resolve issues with discontinued or incorrectly billed orders, facilitating communication among techs, physicians, and billing.
  • Compliance and Record Keeping: Ensure HIPAA compliance, track and resolve incorrect patient data, and update incident records across all sites.

Requirements:

  • Experience as an Ophthalmic Tech
  • Expertise in medical device support
  • Experience in ophthalmology
  • Ability to maintain strong vendor relationships
  • Tech-savvy with excellent troubleshooting skills

Work Environment:

You will primarily work in our main clinic but may need to travel to other sites within New Haven County to address technical issues. Interact with a diverse group of stakeholders, including vendors, IT staff, and billing departments.

Benefits:

  • $70,000 - $90,000 per year, based on experience
  • Opportunity to work with a leading provider of engineering and sciences services and talent solutions
  • Diverse and inclusive work environment
  • Professional development opportunities

Actalent is an Equal Opportunity Employer:

We are committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.



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