Store Training Manager

3 weeks ago


Columbia, Maryland, United States Easy Step Enterprises LLC Full time
Job Description

Easy Step Enterprises LLC is seeking a highly skilled Store Training Manager to join our team. As a key member of our retail operations, you will be responsible for implementing effective training programs for employees within a retail store environment.

The ideal candidate will have excellent presentation and facilitation skills, with the ability to engage and motivate learners. Proficiency in learning management systems (LMS) and other training software/tools is also a must.

Duties and Responsibilities:

  • Supervisory and managerial duties as needed in the store.
  • Meet personal monthly sales goals as set by leadership.
  • Modeling and cultivating the Mission and Values within the store environment.
  • Training Program Development: Collaborate with store management to identify training needs and implement training programs to address those needs.
  • Curriculum Design: Partner with Training team as a subject matter expert to develop training curriculum, including training manuals, job aids, presentations, e-learning modules, and other instructional materials.
  • Training Delivery: Conduct training for new hires, existing employees using a variety of methods such as on-the-job training.
  • Coaching and Support: Provide ongoing coaching and support to employees to reinforce learning and facilitate skill development.
  • Collaboration: Collaborate with training, HR, operations, and other training managers, to ensure consistency in training programs and share best practices.
  • Coach Arch Support Specialists to excellence in weekly and monthly sales performances.
  • Exercise persistent diligence in post-sale follow-up with customers.
  • Maintain a professional working environment for the team and customers.
  • Oversee management level POS procedures (refunds, voids, reporting, and adjusting work hours).
  • Work with Store Manager to ensure proper execution of sales process.

Benefits:

  • Medical, dental, vision, accidental, and disability insurance offered to full-time employees after 60 days.
  • Paid Time Off for full-time employees.
  • Amazing retail hours are 10 AM - 7 PM, Monday - Saturday; closed on Sundays.
  • Paid Saturday lunches for specific goals being met.
  • 401k.

Requirements:

  • Excellent presentation and facilitation skills with the ability to engage and motivate learners.
  • Proficiency in learning management systems (LMS) and other training software/tools.
  • Excellent communication and interpersonal skills to build relationships with employees at all levels.
  • Flexibility to adapt to changing business needs and priorities.


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