Customer Service Operations Manager

1 week ago


Escondido, California, United States Premium Brands Services, LLC Full time
Role Summary

This position is responsible for delivering exceptional client experiences and driving revenue growth in a fast-paced retail environment.

Key Responsibilities:
  • Provide outstanding customer service, ensuring clients receive personalized attention and support.
  • Assume the role of Manager on Duty, overseeing store operations and making informed decisions to drive sales and productivity.
  • Utilize tools and reports to analyze performance data, make effective merchandising decisions, and style the store according to division standards.
  • Cultivate a positive and inclusive work environment, promoting teamwork and collaboration among associates.
  • Maintain accurate records, handle cash transactions with precision, and prepare nightly deposits as needed.
Requirements:
  • Bachelor's degree or equivalent experience in a related field.
  • A minimum of six months of sales associate experience with ANN INC. or an equivalent retailer, preferably in a leadership capacity.
  • Possess excellent communication and interpersonal skills, with the ability to effectively communicate with clients, management, and business partners.
  • Demonstrate flexibility and adaptability, with a willingness to work a varied schedule, including evenings and weekends.
  • Meet physical demands of the role, lifting up to 20 pounds occasionally and maneuvering around the sales floor, stockroom, and office.
Location and Type:

This role is based in Escondido, CA, at Store 1583-North County-ANN-Escondido, CA 92025.

The position type is Regular/Part-time.

About Us:

We are committed to creating a diverse and inclusive work environment that values fairness, respect, and open communication. We welcome applications from people with disabilities and offer accommodations upon request.



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