Telephony Infrastructure Specialist

2 days ago


Palo Alto, California, United States Ascend Full time
Job Overview

We are seeking an experienced Telephony Infrastructure Specialist to lead our telephony program improvement efforts. The ideal candidate will possess strong knowledge of call flow management, system integrations, and technical project management.

About the Role

This is a highly visible role that requires excellent communication skills, technical expertise, and experience with implementing telecom/telephony infrastructure and contact center projects. The successful candidate will work closely with various stakeholders, including IT teams, vendors, and business partners, to deliver high-quality solutions.

Key Responsibilities
  • Develop and implement strategic plans for telephony program improvements, aligning with organizational goals and objectives.
  • Manage vendor relationships, ensuring timely delivery of services and products.
  • Collaborate with cross-functional teams to design and execute telephony-related projects.
  • Analyze complex problems, recommend solutions, and ensure proper technical procedures are followed.
Requirements
  • Minimum 2-3 years of progressively responsible experience in telephony (e.g., Cisco, Avaya).
  • Familiarity with system development life cycle and project management principles.
  • Hands-on experience with implementing telecom/telephony infrastructure and/or contact center projects.
  • Cisco certifications or equivalent experience preferred.
Benefits
  • Competitive salary: $85K-$90K per annum.
  • Generous PTO, PST, medical, dental, and vision benefits.


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