Loan Specialist
1 week ago
At Dollar Bank, we are seeking a highly skilled Loan Specialist to join our Customer Relations team. As a key member of our team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.
Job Summary:
- Receive, assign, and process daily mail
- Review, follow-up, notate, and respond to customer inquiries in a timely and accurate manner within compliance and investor guidelines
- Ensure adequate phone coverage in the department at all times
- Comply with bank, regulatory, and investor requirements regarding all functions of the Customer Relations Department
- Review and complete requests for customers, including but not limited to PMI/MIP deletions, escrow deletions, interest calculations, and escrow analysis
Requirements:
- High School diploma or GED required; college degree preferred in a business-related field
- Minimum of 1 year previous Customer Service experience required
- 1 year Mortgage Servicing or Banking experience preferred
- Knowledge of loan documents preferred
- Must be able to manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a demanding environment
- Ability to work independently with minimal supervision in a team setting is required
- Must have excellent telephone, written, and verbal communication skills
- Must have a sense of urgency in providing knowledgeable and prompt assistance to customers
- Must have strong propensity for detail, accuracy, and confidentiality
- Must have excellent mathematical, analytical, and problem-solving skills
- Must be professional and courteous with internal and external customers
- Must be able to remain calm under pressure
- Working knowledge of Windows and Microsoft Office applications
- Must be able to type accurately at 25-30 wpm
Benefits:
Full-time employees are eligible for a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.
Schedule Information:
The regular hours of work for this position are Monday through Friday, 8:30am to 5:00pm.
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