Loan Operations Manager

4 weeks ago


San Antonio, Texas, United States TransPecos Banks Full time
Job Title:
Manager, Loan Operations QCSS (Quality Control & Shared Services)

Job Summary:
We are seeking a highly skilled Loan Operations Manager to oversee and ensure the accuracy, compliance, and efficiency of loan operations processes. The successful candidate will be responsible for managing loan quality, assessing compliance with regulatory requirements, and collaborating with cross-functional teams to enhance operational effectiveness.

Key Responsibilities:
Develop and implement comprehensive quality control and compliance programs for loan operations. Establish procedures to monitor, assess, and ensure adherence to regulatory requirements and internal policies. Lead and manage the Loan Operations-QCSS team, fostering a culture of accuracy, compliance, and continuous improvement. Provide guidance, mentorship, and professional development to team members. Oversee the review of loan documentation to ensure accuracy, completeness, and compliance with regulatory standards. Support audits, exams, and other assessments. Implement corrective actions and process improvements based on findings. Collaborate with compliance teams to assess and validate compliance with applicable regulations, policies, and procedures. Generate and analyze reports related to loan operations quality control and compliance performance. Provide regular reports to senior management and compliance committees. Identify opportunities for process improvement within loan operations and quality control functions. Lead initiatives to enhance efficiency, accuracy, and regulatory adherence. Collaborate with vendors and third-party partners to optimize quality control and compliance solutions. Collaborate with credit, lending, technology, and compliance teams to ensure cohesive and effective loan operations. Develop training programs to educate loan operations teams on compliance standards and best practices. Provide ongoing support to enhance compliance knowledge. Collaborate with Loan Production and Lending teams and clients to address inquiries, resolve issues, and enhance customer experiences related to loan operations. Lead change management efforts related to process improvements, compliance enhancements, and technology implementations. Carries out responsibilities in a manner consistent with our values and operating principles, in accordance with policy and applicable laws, and with a commitment to continuous improvement and process excellence. Any other duties as assigned.

Requirements:
Minimum: Bachelor's degree in business, finance, or related field. Strong understanding of loan operations processes, loan documentation, and regulatory requirements. Excellent leadership, team management, and interpersonal skills. Proficiency in quality control methodologies, regulatory compliance, and operational analysis. Knowledge of risk management and regulatory compliance in lending operations. Strong analytical and problem-solving skills. Effective communication and presentation abilities. Minimum: Eight years of experience in loan operations, quality control, compliance, or related roles. Experience in process improvement and workflow optimization. Talents: Strong positivity, mission-driven, competitive, goal-oriented, and motivated to develop themselves and others. Energetic, resourceful, and appropriate work intensity to get the work done. Thrives in fast-paced environment and demonstrated ability to adapt quickly and adjust priorities appropriately. Strong people acumen and relationship skills; naturally pre-disposed to quickly establish positive personal and professional relationships. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to lift to 20 pounds.

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