Mortgage Servicing Specialist

1 week ago


Carmel, Indiana, United States Merchants Bancorp Full time

**Job Summary**

Merchants Bancorp is seeking a highly organized and detail-oriented Mortgage Servicing Specialist to join our team. As a Mortgage Servicing Specialist, you will be responsible for pulling and analyzing closing loan documents, checking insurance coverage for properties, and accurately processing mortgage servicing transactions.

**Key Responsibilities**

  • Review and process loan documents after closing for completeness and accuracy.
  • Receive and manage customer calls via incoming customer service lines.
  • Track all loan-related insurance requirements.
  • Validate insurance coverage amounts according to bank and local requirements.
  • Assist with tax and insurance payments on escrow accounts.
  • Verify payment of all taxes and insurance for escrowed and non-escrowed accounts.
  • Book first mortgages and HELOCs on servicing platform.
  • Analyze data and research issues and exceptions while making or recommending appropriate changes.
  • Process incoming and outgoing mail items.
  • Produce and mail late notices and monthly statements, sort, and process payments.
  • Set up ACH plans upon receipt of authorization forms.
  • Prepare and send payoff statements and process incoming payoff proceeds.

**Requirements**

  • A minimum of three years' mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years or more experience preferred.
  • Requires at least a high school diploma or GED from an accredited institution.
  • Strong organizational skills required with the ability to prioritize work to meet deadlines.
  • Must demonstrate excellent verbal and written customer service skills.
  • Requires proficient knowledge of MS Word, Excel, and Outlook.
  • Previous mortgage loan servicing experiences strongly preferred.
  • Previous banking experience preferred.


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