Hotel Security Officer

4 weeks ago

Houston, Texas, United States Texas Western Hospitality Group Full time
Job Summary

As a Hotel Security Officer with Texas Western Hospitality Group, you will be responsible for maintaining a safe and secure environment for our guests and staff. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Remain knowledgeable of hotel security policies, procedures, rules, and regulations.
  • Patrol allocated areas of the hotel and property as directed, watching for suspicious or irregular activities.
  • Manage the collection, safeguarding, and redistribution of lost and found items.
  • Circulate among visitors, patrons, and employees to preserve order and protect property.
  • Answer alarms and investigate disturbances.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises.
  • Warn violators of rules infractions and expel persons who pose danger to the hotel's well-being, using force when necessary.
  • Follow up with warned and expelled persons to ensure their compliance.
  • Call the police, fire department, or ambulance in cases of a medical emergency or any dangerous or threatening condition.
  • Take initiative to notify or warn guests and hotel staff of dangerous conditions or areas on the hotel's property.
  • Take the initiative to advise guests or staff of emergency situations or the need to abandon facilities.
  • Write reports of daily activities and irregularities.
  • Adhere to strict confidentiality of all information.
  • Work as a team with other security officers, staff, and departments for the well-being of the hotel and guests.
  • Maintain logs and/or records of activity during scheduled shifts.
  • Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
  • Provide assistance and/or information to guests and others when necessary.
  • Provide a professional image at all times through appearance and dress.
  • Follow company policies and procedures.

Requirements
  • High school diploma or equivalent required.
  • Previous security experience preferred.
  • Ability to work effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and composed in emergency situations.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.

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