Customer Service Team Lead

3 weeks ago


Naples, Florida, United States AdaptHealth, LLC Full time

Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team at AdaptHealth, LLC. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities

  • Provide subject matter expertise to the Customer Service team on customer service policies and procedures.
  • Develop and implement training programs to ensure staff are equipped to provide excellent customer service.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.

Requirements

  • 3+ years of experience in customer service or a related field.
  • Proven track record of providing exceptional customer service and support.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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