Customer Service Team Lead
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Team Lead to join our team at AdaptHealth, LLC. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities
- Provide subject matter expertise to the Customer Service team on customer service policies and procedures.
- Develop and implement training programs to ensure staff are equipped to provide excellent customer service.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
Requirements
- 3+ years of experience in customer service or a related field.
- Proven track record of providing exceptional customer service and support.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
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