Strategic Client Services Director

6 days ago

New York, New York, United States Direct Agents Full time
Client Services Leadership Opportunity

Direct Agents is seeking an experienced and strategic Associate Director to join our Client Services leadership team. The ideal candidate has a proven track record within digital media, exceptional communication skills, and a passion for driving client growth through innovative campaign strategies and flawless execution.

Key Responsibilities:
  • Supervise and manage client accounts, maintaining effective communication and relationships.
  • Collaborate with clients to understand their objectives and provide tailored solutions.
  • Identify and upsell new opportunities and initiatives that contribute to clients' overall goals.
Campaign Management and Integration:
  • Organize creative assets and technical integrations for campaigns.
  • Coordinate the process of retrieving creative assets, building out ad copy, and QAing previews before launch.
  • Coordinate various elements to ensure smooth campaign execution and alignment with client objectives.
Campaign Strategy and Execution:
  • Lead the setup of new clients and campaigns, ensuring all aspects are optimized for success.
  • Develop comprehensive campaign strategies to meet client goals and objectives.
  • Workshop ideas for new channel initiatives to reach client target audiences.
  • Plan, execute, and present in QBR & client strategic planning meetings
Performance Reporting:
  • Generate analysis reports detailing campaign performance metrics, including expenditures, budgets, and media placements.
  • Analyze data to provide insights and recommendations for ongoing campaign improvements.
  • Proactively workshop ideas to improve performance or generate supplemental volume.
Sales Support and Contract Management:
  • Assist Media Buying and Sales teams by preparing contracts, support materials, and other documentation.
  • Ensure seamless collaboration between departments to achieve sales and campaign objectives.
Team Management:
  • Contribute to departmental responsibilities such as:
  • Monthly budgeting
  • Account allocations within team
  • Enforcing best in class client services practices on all accounts
  • Periodic check-ins with team members for account updates and growth opportunities
  • Team planning and goal setting
  • Leveraging team resources to better service clients and manage account workload
  • Provide guidance to senior management for continuous improvement, increased efficiency, and betterment of processes
Requirements:
  • 6+ years of account management/client services experience
  • 1+ years experience managing direct reports
  • Experience with Search, Social, and Programmatic marketing campaigns
  • Experience with managing SEO, analytics, and creative initiatives is a plus
  • Exceptional oral and written communication skills
  • Expert relationship builder and strong customer service skills
  • Strong leader both internally and externally
  • Analytical skills required -- must have experience in MS Excel and data analysis
  • Ability to think strategically on your feet
  • Strong attention to detail
  • Strong time management skills -- ability to prioritize and meet deadlines
  • Diligent work ethic
  • Must be self-motivated and able to take the initiative to get the job done
About Direct Agents:

We believe that personal success comes from the hard work that you put in. We skip the politics and bureaucracy and empower you to directly impact the speed of your growth. Below is just some of what sets us apart and the opportunities you'll have to thrive:

  • Certified Minority Owned Business
  • Access to Cutting-Edge Practices
  • Future Forward AI
  • Personalized Career Development
  • Continuous Learning Opportunities
  • Fast Paced Growth
Our Award-Winning People First Culture:

7x Winner of Crain's Best Places to Work

Most Dedicated to Employee Growth finalist in Digiday's Work Life Awards

Essentials and Perks:
  • A competitive salary of $100,000 - $115,000, depending on experience, with annual compensation reviews based on performance
  • Bi-annual bonus pay based on company and individual performance
  • Regular performance reviews and growth path check-ins throughout onboarding and quarterly thereafter
  • Health, dental, vision, and mental health benefits including access to providers like:
  • One Medical, Talkspace, KindBody, and Health Advocate
  • Paid Time Off, Birthdays, Volunteering Time
  • PTO: days/year depending on seniority and tenure
  • Sick/Safe Leave: 7 days/year
  • Your birthday is a day off
  • Paid Parental Leave: up to 12 weeks depending on seniority and tenure
  • Summer Fridays: Half day schedule from Memorial Day through Labor Day
  • A new MacBook Pro laptop for ease of work
  • A newly built and sun drenched penthouse office with incredible views over Flatiron
  • Our 'Acceleration Hub' is our new NYC HQ located on 5th Ave in the heart of the Flatiron District
  • Each team member has a dedicated workspace with 2 large monitors and all the necessary peripherals (Jabra headset, keyboard, mouse)
  • Access to commuter benefits and annual memberships to Citibike
  • Happy Hours and our premier annual events including 'Field Day' and our annual themed Holiday party extravaganza
  • Dog friendly office
  • An inspiring atmosphere with supportive colleagues and innovative projects
  • Future career development opportunities with internal and external opportunities for professional growth and networking
  • Epic regular team building and celebrations
  • An unwavering belief that we can build, create and grow together

  • Tax Director

    2 weeks ago

    New York, New York, United States Strategic Employment Full time

    Job Title: Tax DirectorCompany: Strategic EmploymentLocation: NYCJob Type: Full-timeAbout Us: Strategic Employment is a boutique firm that specializes in providing innovative tax solutions to its exclusive clientele.Job Summary: We are seeking a highly skilled Tax Director to join our team of tax experts. As a Tax Director, you will be responsible for...

  • Strategic Client Services Director

    2 weeks ago

    New York, New York, United States Direct Agents Full time

    About the RoleDirect Agents is seeking an experienced and strategic Strategic Client Services Director to join our Client Services leadership team. The ideal candidate has a proven track record within digital media, exceptional communication skills, and a passion for driving client growth through innovative campaign strategies and flawless execution.Key...

  • Strategic Client Manager

    3 days ago

    New York, New York, United States Fidelity Information Services Full time

    Job DescriptionAt Fidelity Information Services, we are seeking a highly skilled Strategic Client Manager to join our team. As a key member of our client management team, you will be responsible for maintaining and growing client relationships, ensuring client satisfaction, and driving business growth.Key Responsibilities:Strategically manage client...

  • Head of Strategic Client Acquisition

    3 weeks ago

    New York, New York, United States Stella Digital Full time

    Stella Digital is in search of a dynamic and adaptable sales executive with a background in the luxury fashion sector for the Head of Strategic Client Acquisition role. The Strategic Client Acquisition Director will be tasked with identifying and securing new clientele (including photographers, agents, art directors, and producers) while ensuring that the...

  • Account Director, Client Services Lead

    2 days ago

    New York, New York, United States Circa - IPG DXTRA Full time

    Job Title: Account Director, Client ServicesWe are seeking a highly skilled and experienced Account Director to lead our client services team and drive business growth for our global sports and entertainment marketing portfolio.About the RoleAs an Account Director, you will be responsible for leading the day-to-day management of client programs, developing...

  • VP, Strategic Director

    2 weeks ago

    New York, New York, United States Publicis Worldwide Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced VP, Strategic Director to join our team at Publicis Worldwide. As a key member of our strategy team, you will be responsible for overseeing all strategic work streams and driving the strategic vision for our clients.About the TeamOur strategy team is a multi-disciplinary team of...

  • Strategic Planning Director

    7 days ago

    New York, New York, United States McCann Health London Full time

    Job Title: Director, Strategic PlanningMcCann Health London is seeking a seasoned brand builder and client-facing planning lead to join our team as a Director, Strategic Planning. This role requires a strong track record of managing complex accounts and pitches, with exceptional strategic storytelling skills and the ability to guide insight generation and...

  • Strategic Planning Director

    2 weeks ago

    New York, New York, United States Rise & Run | An IPG Health Company Full time

    About the RoleWe are seeking a seasoned brand builder and client-facing planning lead to join our team at Rise & Run | An IPG Health Company. As a Strategic Planning Director, you will be responsible for managing complex accounts and pitches, developing strategic storytelling skills, and guiding insight generation and campaign development.Key...

  • Executive Director of Strategic Growth

    2 weeks ago

    New York, New York, United States The Harrison-Rush Group Full time

    Job Title: Executive Director of Strategic GrowthAbout The Harrison-Rush Group: We are a dynamic and innovative investment bank seeking a seasoned Executive Director to lead our strategic growth initiatives.Job Summary: We are seeking a highly skilled and experienced Executive Director to drive business development and expansion within the HR Tech and Fin...

  • Strategic Planning Director

    2 weeks ago

    New York, New York, United States NEON | An IPG Health Company Full time

    About the RoleWe are seeking a highly experienced and skilled Strategic Planning Director to join our team at NEON | An IPG Health Company. As a key member of our planning team, you will be responsible for leading strategic planning responsibilities on multiple large and small accounts, new business, and/or supporting senior planners on larger, integrated...

  • Strategic Planning Director

    2 weeks ago

    New York, New York, United States McCann Health London Full time

    Job SummaryThe Strategic Planning Director is a seasoned brand builder and client-facing planning lead with a strong track record of managing complex accounts and pitches. They possess exceptional strategic storytelling skills and the ability to guide insight generation and campaign development.Key ResponsibilitiesBrand PlanningExpert in strategic...

  • Strategic Planning Director

    2 days ago

    New York, New York, United States IPG Health Full time

    Job Title: Director, Strategic PlanningJob Summary:The Director, Strategic Planning, is a seasoned brand builder and client-facing planning lead with a strong track record of managing complex accounts and pitches. They possess exceptional strategic storytelling skills and the ability to guide insight generation and campaign development. With a talent for...

  • Strategic Account Director

    6 days ago

    New York, New York, United States Gartner Full time

    Job SummaryWe are seeking a highly skilled and experienced Strategic Account Director to join our team at Gartner. As a key member of our sales organization, you will be responsible for driving business growth and developing strategic relationships with our clients.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and expand...

  • Account Director, Client Services Lead

    1 week ago

    New York, New York, United States Octagon Full time

    Job SummaryWe are seeking a highly experienced and skilled Account Director to lead our client services team and drive business growth for our global sports marketing portfolio. As a key member of our team, you will be responsible for developing and executing strategic marketing plans, managing client relationships, and overseeing the delivery of...

  • Strategic Planning Director

    6 days ago

    New York, New York, United States NEON | An IPG Health Company Full time

    Job SummaryThe Strategic Planning Director is a seasoned brand builder and client-facing planning lead with a strong track record of managing complex accounts and pitches. They possess exceptional strategic storytelling skills and the ability to guide insight generation and campaign development. With a talent for quickly building personal equity and...

  • Strategic Planning Director

    2 weeks ago

    New York, New York, United States DNA Full time

    About YouWe are seeking a seasoned Strategic Planning Director to join our team at DNA, a fast-growing healthcare marketing agency. As a key member of our leadership team, you will be responsible for developing and executing strategic plans that drive business growth and deliver results for our clients.About UsDNA is a dynamic and innovative agency that...

  • Strategic Project Director

    7 days ago

    New York, New York, United States Digitas Full time

    About the RoleWe are seeking a highly skilled Strategic Project Director to join our team at Digitas. As a key member of our Project Management team, you will be responsible for leading multi-million dollar marketing programs and ensuring the successful delivery of client projects.Key ResponsibilitiesStructure and lead complex marketing programs, leveraging...

  • Strategic Planning Director

    5 days ago

    New York, New York, United States NEON | An IPG Health Company Full time

    Job SummaryThe Strategic Planning Director is a seasoned brand builder and client-facing planning lead with a strong track record of managing complex accounts and pitches. They possess exceptional strategic storytelling skills and the ability to guide insight generation and campaign development. With a talent for quickly building personal equity and...

  • Head of Strategic Planning and Client Relations

    3 weeks ago

    New York, New York, United States Rise & Run | An IPG Health Company Full time

    POSITION OVERVIEWThe Vice President of Strategic Brand Development is a highly experienced professional adept at fostering brand growth and leading client-focused planning initiatives. This role demands a proven history of managing intricate accounts and delivering compelling pitches. The ideal candidate will possess outstanding skills in strategic narrative...

  • Account Director, Client Services Lead

    6 hours ago

    New York, New York, United States IPG DXTRA Full time

    About the RoleWe are seeking a highly skilled Account Director to lead our client business and day-to-day management of client programs for our insurance client. As a key member of our team, you will be responsible for overseeing the planning, development, and execution of sponsorship marketing and strategic planning efforts.Key ResponsibilitiesLead client...