Retail Barista

Job Summary

As a Retail Barista at Sparrow Health System, you will be responsible for providing exceptional customer service and ensuring the preparation and delivery of food and beverage items at all retail areas serviced by Food and Nutrition Services. This role requires a high standard of service skills, self-motivation, problem-solving, and time management.

Key Responsibilities

• Assists in the preparation, sale, and distribution of food and beverage items at all retail areas serviced by Food and Nutrition Services, with emphasis at Starbucks.
• Stocks, sorts, and puts away food, supplies, dishes, and other items used by the department.
• Performs accurate cash handling functions as assigned.
• Ensures accurate charging for all items, for every guest, for every transaction.
• Cleans and sanitizes equipment, work, and storage areas thoroughly and accurately. Disposes of trash, refuse, and recycling.
• Maintains standards for quality, safety, sanitation, and communication.
• Adheres to all safety practices and procedures.
• Engages in positive and proactive communication with co-workers, guests, patients, and other Caregivers.
• Contributes to and supports Goals and Objectives of Food and Nutrition Services and the Health System.
• Maintains hospital standards through speech and action, leading by example to support and demonstrate ICARE values.
• Demonstrates and encourages exceptional customer service.
• Adheres to the established dress code and standards for personal appearance and hygiene.

Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of our caregivers, patients, and customers and supports creating an environment that is inclusive, welcoming, and respectful.
• Communicates with patients, families, and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.

Preferred Qualifications

• Previous food service experience.
• Previous patient care experience.

Education

• High School Diploma or GED or Certificate of Achievement as an Adult Education High School Equivalency.
• ServSafe Certification. Preferred.

Specialized Knowledge and Skills

• Demonstrated high standard of service skills, self-motivation, problem-solving, and time management.
• Demonstrated advocacy of Food and Nutrition Services and the Health System.
• Demonstrated commitment to job through past performance, attendance, contribution of ideas, cooperation with co-workers, supervisors, and customers.
• Demonstrated ability to learn new and multiple tasks and to operate with minimal supervision.
• Demonstrated written, verbal, and communication skills.
• Demonstrated knowledge and flexibility in varied aspects of food service, including safety and quality.
• Proactive approach to problem-solving.
• Willingness to take ownership of projects and assignments.
• Ability to maintain composure when busy and during times of increased stress.
• Attention to detail.
• Demonstrated ability to listen, take direction, and respond productively to constructive criticism.

Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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