Implementation Manager
1 month ago
The Implementation Manager is a key role at HeartFlow, responsible for driving clinical adoption and commercial growth initiatives with our AI-enabled SAAS solution. This full-time position requires a strong technical background and excellent communication skills to lead the integration of our technology into customer accounts and provide rapid resolution of issues in the field.
Key Responsibilities- Lead the implementation process for integrating HeartFlow's technology into new customer accounts
- Manage implementation projects for new products or features to the commercial team and customers
- Provide end-user and commercial team training on HeartFlow products and CT data requirements to customers in accordance with specific training plans
- Document and track customer feedback, training, complaints, and resolutions in HeartFlow's Customer Relationship Management system
- Work with internal stakeholders to improve the quality of customer support by studying, evaluating, and re-designing appropriate processes
- Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth
- Respond to urgent, escalated technical issues from our customers or commercial team
- Positive, energetic personality, comfortable in front of groups/customers
- Customer-focused and highly adaptable mentality
- Excellent problem-solving ability, especially under pressure
- Knowledge of hospital operations and hospital implementation of new technologies
- Excellent verbal and written communication skills
- Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds
- Experience with Salesforce or other CRM tool
- Cardiology clinical, imaging or product experience
- Project management
- BS, MS, or other relevant education in engineering or sciences
- 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience
- Prior experience working in digital health, healthcare, or a regulated environment preferred
This position has an estimated base salary of $100,000 - $120,000, discretionary commission-based earnings, and stock options. HeartFlow is a mature start-up, pre-ipo market place leader, changing the paradigm in Coronary Artery Disease Diagnostics.
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