Implementation Manager

1 month ago


Chicago, Illinois, United States HeartFlow Full time
Job Summary

The Implementation Manager is a key role at HeartFlow, responsible for driving clinical adoption and commercial growth initiatives with our AI-enabled SAAS solution. This full-time position requires a strong technical background and excellent communication skills to lead the integration of our technology into customer accounts and provide rapid resolution of issues in the field.

Key Responsibilities
  • Lead the implementation process for integrating HeartFlow's technology into new customer accounts
  • Manage implementation projects for new products or features to the commercial team and customers
  • Provide end-user and commercial team training on HeartFlow products and CT data requirements to customers in accordance with specific training plans
  • Document and track customer feedback, training, complaints, and resolutions in HeartFlow's Customer Relationship Management system
  • Work with internal stakeholders to improve the quality of customer support by studying, evaluating, and re-designing appropriate processes
  • Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth
  • Respond to urgent, escalated technical issues from our customers or commercial team
Requirements
  • Positive, energetic personality, comfortable in front of groups/customers
  • Customer-focused and highly adaptable mentality
  • Excellent problem-solving ability, especially under pressure
  • Knowledge of hospital operations and hospital implementation of new technologies
  • Excellent verbal and written communication skills
  • Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds
Preferred Skills
  • Experience with Salesforce or other CRM tool
  • Cardiology clinical, imaging or product experience
  • Project management
Education and Experience
  • BS, MS, or other relevant education in engineering or sciences
  • 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience
  • Prior experience working in digital health, healthcare, or a regulated environment preferred

This position has an estimated base salary of $100,000 - $120,000, discretionary commission-based earnings, and stock options. HeartFlow is a mature start-up, pre-ipo market place leader, changing the paradigm in Coronary Artery Disease Diagnostics.



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