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Market Manager, Space Coast

1 month ago

Titusville, Florida, United States Clearwave Fiber LLC Full time
Job Description
Description:

Key Responsibilities

The Market Manager will play a crucial role in building and maintaining relationships with key local stakeholders while supporting the business in achieving growth and operational success. This role requires a proactive and collaborative approach to resolve challenges, escalate issues when necessary, and coordinate internal teams to ensure seamless delivery of services.

Key Accountabilities

  • Develop and manage primary working relationships with municipal leaders, council members, government agencies, chambers of commerce, economic development councils, non-government influencers, developers, homebuilders, utility companies, property owners, builders' associations, realtors, HOAs and local business owners
  • Maintain regular meeting/touchpoint cadence with key individuals in each municipality to sustain ongoing dialogue
  • Assist with escalations that arise from construction efforts.
  • Serve as the primary Clearwave Fiber liaison/point-of-contact/escalation point and work proactively to maintain and improve Clearwave Fiber's relationships and standing within the communities we serve
  • Promote a positive image of the Clearwave Fiber brand and offering
  • Facilitate and manage intracompany coordination (sales, installation, repair, and construction/engineering) for resolution of customer and broader community challenges from pre-construction to market maturity
  • Analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services in an expedient and professional manner, including monitoring community detractors and maintaining open communications with them
  • Partner with residential sales to negotiate and secure solicitors licenses and other documentation/agreements necessary for field sales activities
  • Track, monitor, and analyze sales results and penetration levels for the market; support development of action plans where needed
  • Work with marketing, inside sales, direct sales, and retention teams to ensure maximum customer growth, retention, and service
  • Closely monitor competitors and other fiber overbuilder activity (both construction and product offering/pricing) across existing and build funnel markets and develop a detailed understanding of the industry, market, and product/service trends affecting competitiveness, both short term and long term
  • Maintain a deep understanding of and advise the business on local market trends and implications for business strategy
  • Perform other duties as assigned to assist with the overall goals of exceeding the revenue and profitability targets while maximizing customer delight

Requirements

  • Bachelor's degree or equivalent experience required.
  • 5+ years of experience in account management, customer success, or outside sales roles, with a strong preference for experience in the telecommunications or related industries.
  • Proven ability to build and maintain relationships with clients and stakeholders, demonstrated by strong interpersonal, verbal, and written communication skills.
  • Exceptional attention to detail and organizational skills, ensuring accuracy in high-stakes, fast-paced environments.
  • Customer-focused mindset with a demonstrated ability to provide excellent service.
  • Proficiency in MS Word, Excel, and PowerPoint; familiarity with CRM tools is a plus.
  • Self-starter with a track record of success in independently managing responsibilities in a high-visibility role.
  • Valid driver's license and willingness to travel as needed.

Benefits

  • Health & Wellness
  • Work-Life Balance
  • Financial Security

Additional Perks

  • Tech Advantage
  • Support & Assistance
  • Referral Rewards
  • Career Development
  • Additional Coverage

Our Core Values

Purpose

Ownership

Courage

Resourcefulness

Simplicity

About Us

Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. Backed by strong investment partners including Cable One, GTCR, Stephens Capital, and The Pritzker Organization, we are committed to delivering cutting-edge technology and unparalleled customer service.

Pre-hire Assurance

Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.

Equal Opportunity Employer

Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.