Ambulatory Patient Care Technician

4 weeks ago

Rockville, Minnesota, United States Children's National Hospital Full time

Job Summary:

The Ambulatory Patient Care Technician will work in collaboration with the multidisciplinary healthcare delivery team under the direction of the Registered Nurse to perform basic nursing care activities, assist in maintaining a safe, clean, and stocked patient care setting, and assist staff members in directing patient flow.

Responsibilities:

  • Collect data and accurately document information for meaningful use, including chief complaint, current medications, allergies, tobacco/smoking history, and smoke exposure for all patients as reported by family.
  • Accurately obtain vital signs, height, weight, and head circumference.
  • Orient the family at the time of the visit to the clinic environment, paperwork, etc.
  • Recognize abnormalities and report such to the Registered Nurse or Provider.
  • Assist in screening patients for pain using appropriate pain scale.
  • Recognize indicators of abuse and neglect and escalate positive findings to the Registered Nurse or Provider.
  • Recognize and remain with any child in distress, immediately institute Basic Life Support procedures when necessary.
  • Escalate any of the above to Registered Nurse or Provider for positive screen.
  • Provide basic nursing care, such as providing nourishment, assisting patients with ambulating, escorting patients at time of discharge, etc.
  • Check and ensure all relevant equipment, such as scales, stadiometers, vital signs machines, otoscopes, and ophthalmoscopes, oxygen, and suction, are in working order.
  • Perform corrective actions as needed and/or inform the Registered Nurse or appropriate person of repair needs.
  • Collect specimens for testing according to policy and procedure and/or perform specific testing per individual clinic assignment.
  • Inform patient/guardian of collection process according to procedure.
  • Inform family of other clinical resources.
  • Offer brochures for specific healthcare needs of the family.
  • Meet Joint Commission/DOH documentation requirements for clinic area.
  • Complete clean sweep tool weekly.
  • Help maintain a neat, orderly environment.
  • Assist with the preparation of the exam room to receive patients.
  • Prioritize tasks and special requests.
  • Complete all tasks or report inability to complete task.
  • Obtain equipment and supplies and maintain PAR levels.
  • Monitor waiting room and ensure families are kept informed of delays.
  • Provide directions to lab, radiology, cafeteria, etc.
  • Identify children/families with special needs.
  • Contribute to a positive work environment.
  • Confer with appropriate personnel concerning unanticipated or unfamiliar problems.
  • Greet patient/family and recognize different levels of education and adjust to meet families' needs.
  • Address families' anxiety level.
  • Adapt to different personalities and emotions.
  • Monitor and report concerns or complaints to the Clinic Manager.
  • Maintain a courteous, calm, comforting, and professional demeanor with patient/guardian and with multidisciplinary team members and clinic personnel.
  • Perform, evaluate, and report QC protocol.
  • Identify and resolve QC failures.
  • Document resolutions.
  • Report problems to main lab and/or supervisory staff.
  • Participate in continuing education opportunities available internally and/or externally.
  • Perform competency and proficiency challenges in a timely manner.
  • Process specimens by centrifugation, allocating, and sorting into specific test areas and for storage.
  • Coordinate the pick-up and delivery of specimens for Children's Hospital, Quest, and/or other reference labs.
  • Troubleshoot specimen-processing procedures.
  • Investigate and handle improperly labeled specimens, requisition problems, and inadequate specimens.
  • Answer general information and specimen requirement questions and route technical questions to appropriate area for answers.
  • Monitor and maintain daily records of laboratory equipment as required.
  • Maintain simple laboratory equipment and notify main lab and/or supervisor of unresolved problems.
  • Order routine lab/POCT inventory and supplies.
  • Collect blood specimens by venipuncture and capillary method.
  • Conduct assigned routine laboratory tests such as urine dipstick, glucose, A1C.
  • Follow directions precisely and maintain confidentiality.
  • Attend in-services.
  • Be active in personal educational development.
  • Develops annual goals and a personal education program with the Supervisor.
  • Completes CHEX requirements.
  • Maintains satisfactory time and attendance.
  • Completes all Occupational Health requirements per policy and procedure.
  • Completes/maintains certification in Basic Life Support (BLS).
  • Completes/maintains any certification or licensure as required by individual practice jurisdiction (i.e., DC, Maryland, Virginia).
  • Anticipate and respond to customer needs; follows up until needs are met.
  • Demonstrate collaborative and respectful behavior.
  • Partner with all team members to achieve goals.
  • Receptive to others' ideas and opinions.
  • Contribute to a positive work environment.
  • Demonstrate flexibility and willingness to change.
  • Identify opportunities to improve clinical and administrative processes.
  • Make appropriate decisions, using sound judgment.
  • Use resources efficiently.
  • Search for less costly ways of doing things.
  • Speak up when team members appear to exhibit unsafe behavior or performance.
  • Continuously validate and verify information needed for decision making or documentation.
  • Stop in the face of uncertainty and takes time to resolve the situation.
  • Demonstrate accurate, clear, and timely verbal and written communication.
  • Actively promote safety for patients, families, visitors, and co-workers.
  • Attend carefully to important details - practicing Stop, Think, Act, and Review in order to self-check behavior and performance.

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