Medical Assistant Certified Professional

3 weeks ago

Charleston, West Virginia, United States Roper St. Francis Full time
Job Summary

We are seeking a highly skilled Medical Assistant Certified to join our team at Roper St. Francis Healthcare. As a Medical Assistant Certified, you will play a vital role in providing indirect and direct patient care, working closely with our healthcare providers to ensure the best possible outcomes for our patients.

Key Responsibilities
  • Understand and adhere to the legal responsibilities and requirements within the Medical Assistant role.
  • Identify significant changes in patient condition through data collection and report them to the provider.
  • Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
  • Demonstrate standards of excellence in care in all interactions, for both internal and external customers.
  • Maintain clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
  • Show patients to examination rooms and prepare them for the physician.
  • Travel to other facilities for providers or adjust hours to meet patient care needs as directed by the practice manager as needed.
  • Maintain a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
  • Assist patient and provider with virtual health visits, which may include setting up the visit through the appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
  • Document in electronic medical records (EMR) accurately and appropriately.
  • Manage in-basket messages in the electronic health record (EHR) under the provider's verbatim instructions.
  • May perform front desk workflows, including My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out.
  • Follow up on orders, appointments, referrals, and follow-up visits and collect co-pays as needed.
Requirements
  • Active Medical Assisting certification from one of the following: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), Nationally Registered Certified Medical Assistant (NRCMA), National Certified Medical Assistant (NCMA), or Assessment-Based Recognition in Order Entry (ABR-OE).
  • BLS Basic Life Support, American Heart Association (required at hire for Roper St. Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH).
  • High School/GED (required).
  • Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina).
Work Environment

The Medical Assistant Certified will work in a general office environment, with periods of high stress and fluctuating workloads. The individual may be exposed to high noise levels and bright lights, as well as physical altercations and verbal abuse. The Medical Assistant Certified will be required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Roper St. Francis Healthcare is an equal opportunity employer. We offer a comprehensive benefits package, including medical, dental, and vision plans, prescription drug coverage, flexible spending accounts, life insurance, and employer contributions to retirement savings plans. We also offer paid time off, educational assistance, and much more.

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