Customer Service Specialist

1 week ago


Madison, Alabama, United States Duluth Trading Company Full time

At Duluth Trading Company, we're seeking a Customer Service Specialist to join our team. In this role, you'll be the face of our company, providing exceptional customer service and ensuring that every interaction is a positive one.

Job Overview

This is a seasonal Retail Associate position, with opportunities for advancement. As a key member of our sales floor team, you'll be responsible for creating a welcoming and engaging shopping experience for our customers.

Responsibilities
  • Develop a comprehensive understanding of our products and services to provide solution-oriented advice to customers.
  • Deliver personalized service to each customer, from greeting to checkout.
  • Effectively communicate sales and promotions to customers.
  • Process all register transactions accurately and efficiently.
  • Maintain a clean and organized store environment, adhering to company standards for cleanliness and presentation.
Requirements
  • A high school diploma or equivalent is required.
  • Retail experience is preferred but not necessary.
  • You must be able to stand or walk for up to eight hours a day and frequently lift up to 20 pounds.
Compensation and Benefits

We offer a competitive hourly rate of $14.25-$15.47 per hour, as well as a range of benefits including a 40% employee merchandise discount and a 401K program with company match.

About Us

Duluth Trading Company is a leading retailer of innovative gear and gadgets that equip customers for a more hands-on way of life. We're committed to delivering top-notch quality, immersive storytelling, and outstanding customer service.



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