Field Service Technician I Position

6 days ago


Houston, Texas, United States Canon Solutions America, Inc. Full time
Join Our Team as a Field Service Technician I

We are seeking a skilled Field Service Technician to join our team in Houston, TX. As a Field Service Technician, you will be responsible for delivering exceptional customer experiences and maintaining the highest level of service standards.

About the Role

In this role, you will:

  • Identify and report product failure trends and serviceability issues to ensure accurate information and record keeping.
  • Meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance services.
  • Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Showcase strong customer communication and satisfaction skills to drive customer loyalty.
  • Maintain the performance of assigned machines to optimize efficiency and productivity.
  • Facilitate performance at a level that helps achieve branch/district metric targets.
About You: The Skills & Expertise You Bring

We are looking for a candidate who meets the following requirements:

  • Holds a High School diploma or equivalent experience.
  • Possesses a basic understanding of internet environments and can successfully complete the 120-day introductory period and the PDIF new-hire class.
  • Able to travel with a valid driver's license and acceptable driving record.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Salary Information

The estimated annual salary for this position is between $ $55,000-$70,000, based on industry standards and location.

Benefits and Compensation

Candidates will receive a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Company Overview

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We help drive sustainability, nurture efficiency, and regulate costs through comprehensive digital and traditional printing and document management solutions.



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