Customer Service Operations Lead
6 days ago
About the Company
Kohl's is a leading omnichannel retailer offering a wide range of products and services to its customers. With a strong commitment to customer satisfaction, Kohl's strives to provide an exceptional shopping experience across all channels.
Job Description
We are seeking a highly skilled Customer Service Operations Lead to join our team. In this role, you will be responsible for supporting store leadership teams and associates in administrative and operational functions. You will utilize technology to streamline store operations, ensure day-to-day communication, and maintain excellent customer service standards.
Key Responsibilities
- Support store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
- Effectively plan, communicate, and share information with team members using company tools and technology, while following company guidance for daily, weekly, and monthly routines.
- Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
- Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl's best practices.
- Assist in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing the results with store leaders.
- Maintain in-store technology devices, including handheld scanners and two-way radios.
- Communicate and guide store technology issues through resolution.
Requirements
- Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture.
- Exercise good judgment and discernment when making decisions; take appropriate partners as needed.
- Demonstrate a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues.
- Lead by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
- Deliver strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
- Accomplish multiple tasks within established timeframes.
- Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
- Maintain adherence to company safety policies for the safety of all associates and customers.
What We Offer
We offer a competitive salary of $15.55 per hour and a supportive work environment that fosters growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
-
Food Service Operations Manager
3 days ago
Downers Grove, Illinois, United States Superior Talent Source Full timeJob SummaryA seasoned Restaurant Manager/AGM is sought after by Superior Talent Source to oversee daily operations of our fast-casual restaurant in Davenport, Iowa. The ideal candidate will provide exceptional customer service and lead a high-performing team to drive sales and profitability.
-
Customer Service Merchandiser
3 days ago
Downers Grove, Illinois, United States Tailored Brands Inc Full timeAbout UsK&G Fashion Superstore is a leading retailer of brand name and designer apparel, footwear, and accessories at discounted prices. We offer a dynamic work environment with opportunities for growth and recognition.Job DetailsThis is a full-time position with a competitive salary range of $35,000 - $45,000 per year, depending on location and experience....
-
Customer Service Specialist
7 days ago
Downers Grove, Illinois, United States Andy Herrero - State Farm Agent Full timeJob OverviewWe are seeking a highly skilled Customer Service Specialist to join our team at Andy Herrero - State Farm Agent. In this role, you will have the opportunity to provide exceptional customer service and support to our clients.About the RoleThis is an excellent career opportunity for individuals who are passionate about customer service and...
-
Senior Manufacturing Operations Lead
1 week ago
Downers Grove, Illinois, United States Sterling Engineering Inc. Full timeSterling Engineering Inc. is seeking a seasoned professional for the role of Senior Manufacturing Operations Lead. This exciting opportunity will allow you to thrive in a dynamic environment where your expertise will be valued.OverviewEmbark on an innovative journey as an Engineering Project Manager in our internationally recognized company. As a key member...
-
Customer Service Advisor
3 days ago
Downers Grove, Illinois, United States Tailored Brands Inc Full timeWe are seeking an experienced and customer-focused Senior Customer Service Representative to join our team at K&G Fashion Superstore. As a key member of our sales support team, you will be responsible for providing exceptional customer service by efficiently processing transactions and responding to customer inquiries. Responsibilities:Process customer...
-
Customer Service Representative
2 weeks ago
Downers Grove, Illinois, United States True North Full timeWe are looking for a Customer Service Representative to join our team at True North.As a Customer Service Representative, you will be the face of our company, interacting with guests and providing them with an exceptional shopping experience. Your primary goal will be to ensure that every guest leaves our store feeling satisfied and valued. You will be...
-
Financial Services Manager Lead
7 days ago
Downers Grove, Illinois, United States Elite Call Support Center Full timeAbout this RoleWe are seeking a highly experienced Financial Services Manager Lead to join our team at Elite Call Support Center. As a key member of our financial services division, you will be responsible for overseeing all aspects of accounting services, including financial statement preparation, budgeting, and forecasting.
-
Catering Operations Manager
1 week ago
Downers Grove, Illinois, United States Panera Bread Full timeCompany OverviewPANERA BREAD IS A LEADER IN THE CATERING INDUSTRY, OFFERING HIGH-QUALITY FOOD AND EXCEPTIONAL CUSTOMER SERVICE.SalaryThe estimated salary for this position is $45,000-$60,000 per year, based on industry standards and location.Job DescriptionWe are seeking a highly motivated Catering Lead to join our team. As a Catering Lead at Panera Bread,...
-
Customer Service Professional
7 days ago
Downers Grove, Illinois, United States Andy Herrero - State Farm Agent Full timeAre you passionate about delivering exceptional customer experiences and dedicated to helping others achieve their goals? At Andy Herrero - State Farm Agent, we're excited to offer a rewarding career opportunity as an Insurance Specialist.About the RoleThis is a dynamic position that requires strong interpersonal and communication skills to engage...
-
Customer Service Representative
7 days ago
Downers Grove, Illinois, United States PetSmart Full timePetSmart is looking for a skilled and friendly Customer Service Representative to join their team. As a key member of the store team, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for all customers.Key ResponsibilitiesWelcome customers to the store and provide assistance with finding...
-
Sales and Service Specialist
1 week ago
Downers Grove, Illinois, United States Ecolab Full timeAbout Ecolab InstitutionalWe empower businesses to thrive by delivering expertise, guidance, and actionable insights in cleanliness, food safety, public health, and more.Job SummaryWe are seeking a self-motivated Sales and Service Specialist to join our team in the Bolingbrook, IL market. As an industry leader, we're growing and need talented individuals...
-
Operational Support Specialist
3 weeks ago
Downers Grove, Illinois, United States ProLift Garage Doors of Chicago Western Suburbs Full timeJob Overview:We are seeking an experienced Operational Support Specialist to join our team at ProLift Garage Doors of Chicago Western Suburbs.About the Role:This full-time/part-time position offers a unique opportunity to work in a dynamic environment and contribute to the growth and success of our company.Responsibilities:Assist in the management activities...
-
Custom Conveyor Solutions Engineer
7 days ago
Downers Grove, Illinois, United States Industrial Kinetics, Inc. Full timeJob Description">We are seeking a highly skilled Custom Conveyor Solutions Engineer to join our team at Industrial Kinetics, Inc. As a key member of our cross-functional team, you will play a critical role in designing and delivering custom conveyor solutions that meet the unique needs of our clients.">About Us">Industrial Kinetics, Inc. is a leading...
-
Maintenance Operations Director
3 days ago
Downers Grove, Illinois, United States Sterling Engineering Inc. Full timeJob Title: Maintenance Operations DirectorWe are seeking an experienced Maintenance Operations Director to lead our team in delivering high-quality maintenance services.
-
Engineering Project Lead
3 days ago
Downers Grove, Illinois, United States Sterling Engineering Full timeAbout UsAt Sterling Engineering, we are committed to delivering high-quality custom automation solutions to our clients. We are seeking a skilled Engineering Project Lead to join our team and help us achieve our goals.As an Engineering Project Lead, you will be responsible for leading projects from conception to completion, ensuring that they are delivered...
-
Payroll Director Lead
7 days ago
Downers Grove, Illinois, United States Duly Healthcare Full timeDirector Payroll OpportunityAbout Duly Healthcare:Duly Health and Care is a leading healthcare organization dedicated to delivering exceptional patient care and advancing medical innovation.Job Summary:We are seeking an experienced Director of Payroll to lead our payroll operations across multiple companies and states. The successful candidate will have a...
-
Restaurant Service Representative
6 days ago
Downers Grove, Illinois, United States Wingstop Full timeJob Summary: We're seeking a highly motivated and enthusiastic Guest Service Team Member to join our team at Wingstop. As a key member of our service team, you'll provide exceptional guest experiences, interact with customers, and work collaboratively with colleagues to achieve high standards.">Key Responsibilities:Serve guests promptly and with a smile,...
-
Industrial Equipment Operator
1 week ago
Downers Grove, Illinois, United States Barton Staffing Solutions Full timeJob SummaryBarton Staffing Solutions is seeking a skilled Industrial Equipment Operator to join our team. As a Pin Cell Operator, you will be responsible for setting, operating, and troubleshooting various machines in our air-conditioned facility.ResponsibilitiesSet up and operate industrial equipment safely and efficientlyCross train on multiple machines to...
-
Reimbursement Operations Manager
1 week ago
Downers Grove, Illinois, United States Addus Homecare Full timeWe are seeking an experienced Reimbursement Operations Manager to join our team at Addus Homecare. The successful candidate will oversee reimbursement activities related to admissions, insurance verification, documentation, billing, collections, and other operations impacting the revenue cycle.The ideal candidate will have a solid history of proven success...
-
Clinical Operations Manager
3 days ago
Downers Grove, Illinois, United States CorVel Healthcare Corporation Full timeAbout the RoleCorVel Healthcare Corporation is seeking a skilled Clinical Operations Manager to direct the operations of their designated department. This role offers a competitive estimated salary range of $85,000 - $110,000 per annum.Key ResponsibilitiesDirect a designated group of employees in their day-to-day operationsEnsure high-quality service...