Customer Service Operations Lead

6 days ago


Downers Grove, Illinois, United States Kohl's Full time

About the Company

Kohl's is a leading omnichannel retailer offering a wide range of products and services to its customers. With a strong commitment to customer satisfaction, Kohl's strives to provide an exceptional shopping experience across all channels.

Job Description

We are seeking a highly skilled Customer Service Operations Lead to join our team. In this role, you will be responsible for supporting store leadership teams and associates in administrative and operational functions. You will utilize technology to streamline store operations, ensure day-to-day communication, and maintain excellent customer service standards.

Key Responsibilities

  1. Support store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
  2. Effectively plan, communicate, and share information with team members using company tools and technology, while following company guidance for daily, weekly, and monthly routines.
  3. Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
  4. Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl's best practices.
  5. Assist in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing the results with store leaders.
  6. Maintain in-store technology devices, including handheld scanners and two-way radios.
  7. Communicate and guide store technology issues through resolution.

Requirements

  • Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture.
  • Exercise good judgment and discernment when making decisions; take appropriate partners as needed.
  • Demonstrate a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues.
  • Lead by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
  • Deliver strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
  • Accomplish multiple tasks within established timeframes.
  • Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
  • Maintain adherence to company safety policies for the safety of all associates and customers.

What We Offer

We offer a competitive salary of $15.55 per hour and a supportive work environment that fosters growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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