Security Leader for Operational Excellence
5 days ago
Allied Universal, a leading security and facility services company, seeks an experienced Director of Operations to drive business growth and client satisfaction in the Menlo Park/Sunnyvale area.
The ideal candidate will have 10+ years of experience in a security or service industry contract, with a proven track record of success and results. A strategic thinker with excellent interpersonal, leadership, and organizational skills, they will be able to develop and grow client relationships, prioritize complex situations, and lead a diverse team of employees.
The Security Director of Operations will play a crucial role in enhancing client experiences, building long-term meaningful relationships, and engaging with employees who deliver our services in the field. They will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and outstanding client and employee experience.
Key Responsibilities:
- Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
- Foster a culture of excellence, ensuring high service level expectations are consistently communicated to the team to ensure client and employee satisfaction and retention
- Develop and implement strategies to hire, develop, and retain appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
- Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering
Requirements:
- Bachelor's degree in criminal justice, Business Administration, or a related field
- Minimum 10+ years of experience in a security and/or service industry contract with proven success/results
- Proven strong service orientation, excellent interpersonal, leadership, and organizational skills
- Must be a strategic thinker with ability to make on-the-spot decisions and conduct courageous conversations
Benefits:
- Competitive salary range: $125,000 - $132,000 per year
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
Location: Menlo Park/Sunnyvale Area
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