Security Leader for Operational Excellence

5 days ago


Menlo Park, California, United States Allied Universal Full time

Allied Universal, a leading security and facility services company, seeks an experienced Director of Operations to drive business growth and client satisfaction in the Menlo Park/Sunnyvale area.

The ideal candidate will have 10+ years of experience in a security or service industry contract, with a proven track record of success and results. A strategic thinker with excellent interpersonal, leadership, and organizational skills, they will be able to develop and grow client relationships, prioritize complex situations, and lead a diverse team of employees.

The Security Director of Operations will play a crucial role in enhancing client experiences, building long-term meaningful relationships, and engaging with employees who deliver our services in the field. They will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and outstanding client and employee experience.

Key Responsibilities:

  • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
  • Foster a culture of excellence, ensuring high service level expectations are consistently communicated to the team to ensure client and employee satisfaction and retention
  • Develop and implement strategies to hire, develop, and retain appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
  • Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering

Requirements:

  • Bachelor's degree in criminal justice, Business Administration, or a related field
  • Minimum 10+ years of experience in a security and/or service industry contract with proven success/results
  • Proven strong service orientation, excellent interpersonal, leadership, and organizational skills
  • Must be a strategic thinker with ability to make on-the-spot decisions and conduct courageous conversations

Benefits:

  • Competitive salary range: $125,000 - $132,000 per year
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days

Location: Menlo Park/Sunnyvale Area



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