Automotive Service Advisor

4 weeks ago


Chandler, Arizona, United States Pep Boys Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.

Key Responsibilities
  • Customer Service: Provide first-class customer service, engage with customers, and build trust through effective communication and problem-solving skills.
  • Service Desk Operations: Manage service desk operations, including scheduling appointments, work order and register transactions, and thorough vehicle inspections.
  • Product Knowledge: Develop and maintain expertise in automotive products and services, including parts and service knowledge.
  • Team Collaboration: Work collaboratively with management and colleagues to achieve business objectives, resolve customer issues, and maintain a safe and healthy work environment.
  • Physical Demands: Meet the physical demands of the job, including frequent lifting, standing, and walking, and safely operating a motor vehicle.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of related experience in the automotive service environment, with sales experience preferred.
  • Skills: Strong verbal communication skills, basic knowledge of mathematical concepts, and ability to work Days, Nights, Weekends, and Holidays.
Why Join Our Team?

At Pep Boys, we value our employees and offer a range of benefits, including competitive pay, opportunities for career growth, and a positive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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