Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Blue Mountain Networks. In this role, you will be the primary point of contact for our customers, handling inquiries related to sales, billing, and general customer service.
About Us
Blue Mountain Networks is a leading provider of internet and phone services in the rural and independent broadband industry. We value our employees and offer a dynamic and supportive work environment. Our goal is to provide exceptional customer service and support to our subscribers.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Sell services to new and existing customers, upsell products and services wherever possible.
- Provide information about company services, take orders, and process cancellations.
- Manage and resolve customer complaints regarding billing issues.
- Update customer information in the customer database during and after each call.
- Work with the management team to stay updated on knowledge of services and pricing/promotions and stay informed of any changes in company policies that affect customers.
- Process payments, apply fees and handle billing inquiries with accuracy and efficiency.
- Collaborate with the other customer service team members to resolve sales and billing issues faced by customers.
- Handles disconnects and reconnects of services of customers with late payments.
Requirements
- High school diploma or equivalent.
- At least 2 years of customer service experience.
- Bilingual preferred (Spanish-speaking).
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills.
- Be dependable and reliable having the ability to work a flexible schedule that changes as the business changes, which may include nights, weekends, and holidays.
- Familiarity with CRM systems and practices.
- Strong computer skills, ability to type quickly and accurately, navigating multiple screens.
- Familiarity with the broadband, telecommunications, and technology markets.
- Excellent verbal and written communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
What We Offer
- Estimated salary range: $40,000 - $60,000 per year, depending on experience.
- Overtime eligible when company need permits.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment.
- Benefits:
- 401k.
- 401k Matching.
- Medical Insurance.
- Dental Insurance.
- Vision Insurance.
- Paid Sick Time.
- Paid Time Off.
Blue Mountain Networks LLC is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.
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