Sales Associate III
3 weeks ago
As a Sales Associate at Coach, you will play a vital role in delivering exceptional customer experiences and driving sales results. You will be responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through personalized experiences, and leaving a lasting impression.
Key Responsibilities
• Understand organizational objectives and make decisions that align with Company priorities
• Take ownership and commit to delivering results, while remaining actively aware of personal and store metrics; create personal sales and clienteling strategies in partnership with the management team
• Create short- and long-term strategies to achieve personal metrics and performance goals
• Take ownership of personal survey results and create plans to improve and overcome areas of opportunity
• Represent Coach as a brand ambassador
• Demonstrate Coach's Selling and Service expectations at all times
• Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers
• Create positive impressions with customers by bringing the best self to work through attire consistent with Coach's Guide to Style
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
• Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Remain aware and clearly communicate current pricing and promotional strategy to customers
• Discuss product features and build the sale by leveraging cross-selling skills and abilities
• Cross-sell and encourage beneficial product add-ons that relate to the customer's shopping needs
• Sensitive to customers' needs and tailor approach by reading cues
• Attend to the unique and individual shopping needs of each customer
• Work with multiple customers simultaneously and break away as appropriate
• Follow up with customers consistently and genuinely to influence/close the sale
• Flex personal selling techniques to contribute to overall store financial results
• Build lasting and loyal relationships with customers
• Leverage Coach's tools and technology to support relationship building and clienteling efforts
• Create enthusiasm and positivity for a shared vision and mission
• Promote and endorse a team selling environment
• Foster an environment of teamwork, trust, and collaboration with internal and external customers
• Remain solution-oriented; be adaptable and flexible to changing business and store needs
• Welcome feedback and adapt behaviors as appropriate
• Maintain a calm and professional demeanor at all times
Operations
• Ensure all daily tasks are completed without negatively impacting the store's overall success and efficiency
At Coach, we are committed to delivering exceptional customer experiences and driving sales results. If you are a motivated and customer-focused individual who is passionate about fashion and sales, we encourage you to apply for this exciting opportunity.
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