Customer Service Representative

3 weeks ago


Arlington, Virginia, United States HESC SOLUTIONS INC. Full time
Job Summary:

As a Customer Service Representative for HESC SOLUTIONS INC., you will be responsible for communicating with borrowers regarding federal student loan programs. This work-from-home position requires employees to provide exceptional customer service experience while resolving customer inquiries, taking loan payments, and offering repayment options to student loan borrowers.

Key Responsibilities:

Respond to incoming borrower calls, chats, and make outbound calls in a friendly and professional manner.
Counsel and inform borrowers of their repayment options, deferments, and forbearance eligibility, take payments, and update the borrower's account efficiently.
Maintain the security and privacy of the borrower to protect both the borrower and our partners.
Work an 8-hour shift with a one 1-hour lunch and two 15-minute breaks.

Requirements:

High school diploma or equivalent, some college or bachelor's degree preferred.
Ability to pass a pre-employment cognitive and personality assessment.
Must be able to obtain a Federal 5C Security Clearance and credit check.
Must live in or near the Dallas-Fort Worth area.
Excellent organization, written, and verbal communication skills.
Ability to multitask (type while talking).
Must have access to home internet with at least 10 mg capacity and router for ethernet cord.
Must have a location in home that is free of noise and distraction.

What We Offer:

Required computers and other equipment.
Paid training at regular wage rate.
Medical insurance with multiple plan options (Blue Cross/Blue Shield).
Paid Dental Plan (Guardian).
Life Insurance Policy.
401K company match.
Federal Paid Holidays.

Apply Now:

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