IT Service Desk Internship Opportunity
4 weeks ago
ITW is a Fortune 250 global industrial company with a decentralized, entrepreneurial culture. Our IT internship program provides unparalleled access to challenging opportunities in high-growth industries.
As an IT Intern, you will be working at our corporate campus in Glenview, IL, with a fitness center, cafeteria, outdoor volleyball courts, and more. You will be responsible for:
- Fielding incoming requests to the Service Desk and ensuring courteous, timely, and effective resolution of end-user requests.
- Processing incoming Office 365 user administration requests, including provisioning and de-provisioning of user accounts.
- Identifying and learning appropriate software and hardware used and supported by the organization.
- Performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Performing user account administration, including password resets and profile changes.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Qualifications:
- College student pursuing a degree in Computer Science or Information Technology related field.
- Ability to be in the office 5 days a week with flexible hours.
Personal Attributes We Are Seeking:
- Exceptional customer service orientation.
- Ability to conduct research into a wide range of computing issues.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
ITW is an equal employment opportunity employer and is committed to equal employment opportunity and fair treatment for employees.
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