Senior Technical Lead
1 week ago
We are seeking a skilled Senior Technical Lead to join our team at HCL Technologies. As a key member of our organization, you will play a crucial role in providing technical support and resolving complex issues.
About the Role:
In this position, you will be responsible for:
- Providing support for on-call escalations and conducting root cause analysis of given issues.
- Independently resolving tickets within agreed Service Level Agreements (SLAs) of ticket volume and time.
- Adhering to quality standards, regulatory requirements, and company policies.
- Working on value-adding activities such as Knowledge Base update and management, Training freshers, coaching analysts.
- Ensuring positive customer experience and Customer Satisfaction (CSAT) through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Salary Estimate: The estimated annual salary for this position is around $120,000 - $150,000 based on industry standards and location.
About HCL Technologies:
HCL Technologies is a leading global technology company that provides IT services and consulting services to clients across various industries. We offer a dynamic work environment with opportunities for growth and development.
Requirements:
To be successful in this role, you will need:
- A strong background in technical support and issue resolution.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
Benefits:
We offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) plan, paid time off, and professional development opportunities.
How to Apply:
Interested candidates should submit their resume and cover letter to apply for this exciting opportunity.
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