Senior Technical Lead

1 week ago


California City, California, United States HCL Technologies Full time
Job Title: Senior Technical Lead

We are seeking a skilled Senior Technical Lead to join our team at HCL Technologies. As a key member of our organization, you will play a crucial role in providing technical support and resolving complex issues.

About the Role:
In this position, you will be responsible for:
  1. Providing support for on-call escalations and conducting root cause analysis of given issues.

  1. Independently resolving tickets within agreed Service Level Agreements (SLAs) of ticket volume and time.

  1. Adhering to quality standards, regulatory requirements, and company policies.

  1. Working on value-adding activities such as Knowledge Base update and management, Training freshers, coaching analysts.

  1. Ensuring positive customer experience and Customer Satisfaction (CSAT) through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Salary Estimate: The estimated annual salary for this position is around $120,000 - $150,000 based on industry standards and location.

About HCL Technologies:
HCL Technologies is a leading global technology company that provides IT services and consulting services to clients across various industries. We offer a dynamic work environment with opportunities for growth and development.

Requirements:
To be successful in this role, you will need:
  • A strong background in technical support and issue resolution.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and collaboratively as part of a team.

Benefits:
We offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) plan, paid time off, and professional development opportunities.

How to Apply:
Interested candidates should submit their resume and cover letter to apply for this exciting opportunity.

  • Foster City, California, United States Zoox Full time

    About the RoleAs the Senior Technical Program Manager for Robot Platform on PMO, you will be responsible for strategic planning and execution of technical and integrated product milestones for our vehicle platforms on our path to launch.Partner with a wide range of department managers to translate the top-down corporate strategy and milestones into detailed...


  • Culver City, California, United States Sony Pictures Full time

    The Marketing IT Technical Lead role is a crucial part of the Sony Pictures Marketing Technology Group team. This team supports multiple business areas across the organization in Digital Marketing Strategy and Operations. As a Technical Lead, you will bridge the gap between business users and the technical team, ensuring that technical projects and...


  • Redwood City, California, United States Bear Robotics, Inc. Full time

    Bear Robotics, Inc. is a cutting-edge robotics company focused on developing innovative automation solutions for various industries. Our products, including robot devices, cloud services, and public APIs, are designed to help businesses operate more efficiently and effectively.We are seeking an experienced Data Engineering Technical Lead to lead the design,...


  • California City, California, United States Environmental Science Associates Full time

    We are seeking a highly skilled Environmental Consultant Editor Lead with 5+ years of experience in the environmental consulting industry. This collaborative team member should have a growth mindset and be able to tackle highly technical language and navigate regulatory jargon effectively.This role values adaptability, communication, collaboration, and...

  • Technical Lead

    3 weeks ago


    Redwood City, California, United States Observe Full time

    About Observe.AIWe're revolutionizing the contact center industry with our cutting-edge technology, providing unparalleled insights and guidance to maximize frontline team performance. Our innovative solutions uncover valuable data from 100% of customer interactions, empowering companies to act faster and improve performance.Trusted by hundreds of customers...


  • Culver City, California, United States Levi Strauss & Co. Full time

    About Beyond YogaBeyond Yoga is a luxury athletic and lifestyle clothing brand driven by a passion to empower individuals to look and feel amazing. Our commitment to quality, inclusivity, and attention to detail sets us apart in the industry. We strive to create apparel that not only performs well but also makes our customers feel confident and beautiful.Job...


  • Universal City, California, United States Christus Health Full time

    About the RoleAs a Senior Operating Room Lead Technician with Christus Health, you will play a vital role in ensuring the smooth operation of our surgical procedures. This is an exceptional opportunity to utilize your technical expertise and leadership skills to make a real difference in patient care.ResponsibilitiesUnder the direction of a professional...


  • Redwood City, California, United States NimbleRx Full time

    About NimbleRxNimbleRx is a pioneering technology company dedicated to revolutionizing access to healthcare. Our mission is to bring pharmacies into the digital age by crafting a user-friendly and efficient service that empowers pharmacists and patients alike. As a fast-growing, tech-forward startup generating over $1 billion in GMV annually, our team...


  • Redwood City, California, United States Leap Solutions Group Full time

    Overview">ZFA Structural Engineers is a leading mid-sized structural engineering firm with five offices throughout Northern California, serving clients across various industries. With a strong emphasis on employee, project, and geographic diversity, we pride ourselves on our technical expertise and high level of service.">About the Role">We are seeking an...


  • Redwood City, California, United States Kensington Senior Living, LLC Full time

    Kensington Senior Living, LLC seeks a skilled and caring Senior Living Enrichment Coordinator to join our team.The estimated annual salary for this position is $45,000 - $60,000, depending on experience.Job Overview:We are seeking an individual who can assist in the development and delivery of an ongoing program of activities that enrich the lives of our...


  • Universal City, California, United States NBCUniversal Full time

    Job OverviewNBCUniversal, a global leader in the media and entertainment industry, is seeking a highly skilled Senior Agile Transformation Lead to join our team. As a key member of our Operations & Technology organization, you will play a critical role in driving agile transformation across the company.


  • Foster City, California, United States ZipRecruiter Full time

    About the RoleAs a seasoned Full Stack Engineer, you will spearhead the technical architecture and development of our cutting-edge platform, revolutionizing mental health care through innovative AI-powered treatments.Key ResponsibilitiesPlatform Development: Design, code, test, and support the patient portal from scratch, ensuring seamless user...


  • Redwood City, California, United States Oracle Full time

    Job Summary:Oracle is seeking a highly experienced Senior Principal Software Engineer to join our team. This role requires a strong technical background in software development, with a focus on designing and implementing major changes to existing software architecture.Main Responsibilities:Analyze, design, develop, troubleshoot, and debug software programs...


  • National City, California, United States Lead Staffing Full time

    About UsAt Lead Staffing, we are committed to helping skilled tradespeople maximize their skills and contribute positively to their trade.We offer great benefits such as paid holidays and paid sick leave (subject to eligibility requirements) and allow you to choose how and where you utilize your hard-won skills, along with the opportunity to grow your...


  • Foster City, California, United States ApTask Full time

    About the Role:We are seeking an experienced Technical Lead to spearhead our advanced data analytics efforts.The ideal candidate will have a strong background in Spotfire dashboard creation, with at least 5 years of experience in designing and implementing complex analytics solutions.Responsibilities:Leverage expertise in Spotfire architecture to create...


  • California City, California, United States Hyundai America Technical Center, Inc. (HATCI) Full time

    Job OverviewAt Hyundai America Technical Center, Inc. (HATCI), we are seeking a skilled Automotive Evaluation Specialist to join our team at our California City, California Proving Ground.About the RoleThis is an exciting opportunity for an experienced professional to utilize their expertise in ADAS and powertrain systems to evaluate test vehicles and...


  • Culver City, California, United States MeUndies Full time

    About MeUndiesMeUndies is a pioneering Los Angeles-based company that has disrupted the $110B underwear industry. Founded in 2011, the brand revolutionized the market with its innovative online underwear subscription service.Salary and BenefitsThe base salary for this full-time position ranges from $98,000 to $128,000 per year. Additionally, we offer...


  • Daly City, California, United States Jobot Full time

    Job SummaryWe are seeking a highly skilled Senior Hydrogeologist to join our team as a Water Resources Expert. This role will involve leading various projects in California and Washington, including project planning, model design, development, calibration, application, and report writing.The ideal candidate will have extensive experience in numerical...


  • Redwood City, California, United States Chan Zuckerberg Initiative Full time

    About the RoleWe are seeking a highly skilled Technical Lead to join our Science team at the Chan Zuckerberg Initiative. This is an exciting opportunity to work on building a cutting-edge platform that harnesses the power of big data, AI models, and efficient workflows to drive scientific breakthroughs.Key ResponsibilitiesDrive architecture design and...


  • Culver City, California, United States Amazon Full time

    Audible, a global leader in audio storytelling, seeks an exceptional Senior Software Engineer to join its team of innovative professionals. This role offers the opportunity to work on cutting-edge technology and make a significant impact on the company's mission to bring stories to life.As a Senior Software Engineer at Audible, you will be responsible for...