Assistant Branch Manager
4 weeks ago
This role is responsible for consistently meeting customer needs within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, and perform successful execution of all customer transaction requests.
Key Responsibilities:
- Promote the sales process through referral management, leveraging sales leads, and identifying customer financial needs.
- Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
- Incorporate FNB digital products and services into customer interactions.
- Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
- Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
- Assist with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
- Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
Requirements:
- High School or GED
- 2 years of job-related experience
- Excellent customer service skills
- Excellent communication skills, both written and verbal
- Excellent organizational, analytical, and interpersonal skills
- Detail-oriented
- Ability to use a personal computer and job-related software
- MS Word - Basic Level
- MS Excel - Intermediate Level
- MS PowerPoint - Basic Level
- Experience in a related position
- Knowledge of banking policies, procedures, consumer products, and services
- Sales and customer service skills
Preferred Qualifications:
- Nationwide Mortgage Licensing System and Registry Identifier
Equal Employment Opportunity (EEO):
F.N.B. Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran.
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