Guest Service Agent

4 weeks ago


Walnut Creek, California, United States Stonebridge Companies Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and process payments in a timely and efficient manner.
  • Guest Service: Provide personalized service to guests, respond to their needs and concerns, and resolve any issues that may arise.
  • Communication: Answer phone calls, respond to messages, and communicate with guests and colleagues in a professional and courteous manner.
  • Administrative Tasks: Maintain accurate records, complete reports, and perform other administrative tasks as required.
Requirements
  • Education: High school diploma or equivalent required; one year certificate from college or technical school preferred.
  • Experience: One year of customer service experience in a hotel or hospitality setting required.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic computer and POS system functions.
Working Environment

The work environment is indoor, with minimal to moderate noise levels. The physical demands of the position include standing for more than 2/3 of the time, walking less than 1/3 of the time, and lifting up to 15 pounds.

Stonebridge Companies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.


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