Customer Service Representative

6 days ago


Wheeling, West Virginia, United States Famous Supply Full time
Job Overview

Famous Supply, a wholesale distributor of HVAC and Plumbing products, is seeking an experienced Customer Service Representative to join their team. The company offers a competitive salary and benefits package.

Responsibilities

The ideal candidate will provide superior service to customers via phone, email, or in-person, ensuring timely delivery of materials and resolving any issues efficiently. They will also be responsible for:

  • Responding to customer inquiries and concerns in a professional and courteous manner
  • Processing orders accurately and efficiently
  • Managing open orders and customer bids
  • Providing product recommendations based on customer needs
Requirements

To be successful in this role, the candidate should have:

  • A minimum of 1 year experience in customer service, preferably in the HVAC or Plumbing industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Basic computer skills, including proficiency in Microsoft Office
Benefits

Famous Supply offers a comprehensive benefits package, including:

  • Competitive salary ($55,000 - $65,000 per year)
  • Health, Vision, and Dental Insurance
  • Paid Time Off (Vacation and Holidays)
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Bonus Opportunity
Company Culture

Famous Supply values its employees and strives to create a positive and supportive work environment. The company's 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. Employees are encouraged to grow and develop their careers within the organization.



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