Customer Service Representative

1 week ago


McAllen, Texas, United States International Bank of Commerce Full time
Job Summary

We are seeking a highly skilled and customer-focused Reg E Support Specialist to join our team at International Bank of Commerce. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and promoting new services.

Key Responsibilities
  • Process customer inquiries and resolve issues in a timely and professional manner.
  • Assist customers with one-call resolution and refer new or additional services as needed.
  • Analyze suspicious activity and take appropriate steps to protect the customer and the bank.
  • Evaluate potential bank risk and report to the appropriate personnel.
  • Review customer requests and submit documentation to fulfill the request.
  • Maintain confidentiality of bank records and documents.
  • Meet quality and performance standards.
  • Provide customers with Regulation-E support by processing ATM and online disputes.
  • Assist with general online questions.
  • Participate in on-the-job training and other duties as assigned.
Requirements
  • High school diploma or equivalent.
  • 12 months of customer service experience, preferably in a call center environment.
  • Excellent problem-solving abilities and flexibility to work a variety of schedules.
  • Ability to navigate basic computer functions and provide excellent customer service.
  • Bilingual in English and Spanish is a plus.
What We Offer

As a Reg E Support Specialist at International Bank of Commerce, you will have the opportunity to work in a dynamic and customer-focused environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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