Compassionate Care Coordinator
7 days ago
At West Suburban Medical Center, we value our employees and strive to create a positive work environment. As a Patient Service Representative, you will play a key role in ensuring that patients and families receive exceptional care and support.
About the JobThis is a rewarding opportunity to make a difference in the lives of patients and families. In this role, you will interview patients and families to identify concerns and special needs that arise during their course of treatment and work closely with the healthcare team to address these concerns.
The ideal candidate will have at least 3 years of clinical experience in a clinical specialty area and possess excellent communication skills. High School Diploma or equivalent is required, and BLS certification is preferred.
You will use your knowledge of clinical procedures and protocols to develop plans to address patient questions and concerns, communicate information to the healthcare team, and collaborate with colleagues to improve quality and efficiency.
Key Responsibilities- Assesses patient or family questions and concerns and develops plans to address needs.
- Communicates information to the healthcare team and collaborates with colleagues to improve quality and efficiency.
- Reports trends in patient feedback and complaints to the patient experience team and collaborates in developing action plans.
We offer an estimated salary range of $52,000 - $70,000 per year, depending on experience, plus benefits such as health insurance, retirement plan, and paid time off.
West Suburban Medical Center provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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