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Front Desk Associate Part Time Monday to Wednesday PM

1 month ago

Fort Myers, Florida, United States Planet Fitness Full time
About Us

At Planet Fitness, our mission is to provide a high-quality fitness experience in a welcoming, judgement-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.

Our Culture

We are a company that values our employees and provides a supportive, engaging team environment. Our team members are passionate about our brand and dedicated to making our members feel welcome in our Judgement Free Zone.

Job Summary

We are seeking a Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. You will be the first point of contact for our members and will be responsible for ensuring a positive experience for all who enter our club.

Responsibilities
  • Greet members and guests as they enter and exit the club
  • Assist members with any questions or concerns they may have
  • Help to promote our Judgement Free Zone by connecting with members on the club floor
  • Resolve member concerns and escalate to a manager as needed
  • Answer phones in a friendly manner and assist callers with their inquiries
  • Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships
  • Perform prospective member calls and tours to assess their membership needs
  • Execute retail transactions with accuracy and drive sales goals
  • Regularly clean and sanitize all exercise equipment and Black Card spa amenities
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free
  • Frequently perform a comprehensive walk of all club areas to quickly fix any safety/policy issues and address cleanliness concerns
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment
Requirements
  • 6-12 months of experience in a customer service environment is preferred
  • Willing to become CPR/AED certified (training provided by Planet Fitness)
  • Basic computer proficiency