Ministry Service Advocate
6 days ago
We are seeking a compassionate and detail-oriented Ministry Service Advocate to join our team at New Life Ministries.
This full-time position is located in Richardson, TX, and offers a competitive salary of $19.42 per hour.
About the RoleAs a Ministry Service Advocate, you will be responsible for responding to callers seeking help and resources from New Life Ministries.
You will assess the caller's needs, recommend the best suited help resource, and register participants for NLM workshops, seminars, or outpatient programs.
Your primary focus will be on providing exceptional customer service, meeting sales productivity goals, and ensuring all data entered in NLM's database system is accurate and complete.
Responsibilities- Answer calls in a caring manner, maintaining control of the conversation and providing clear information about NLM resources.
- Assess caller needs and recommend suitable help resources, completing sales transactions and presenting donation opportunities as needed.
- Register participants for NLM programs, documenting all interactions in NLM's database system.
- Meet or exceed sales productivity, punctuality, attendance, and performance goals.
- Manage callbacks and call lists, scheduling timely follow-ups and meeting deadlines when given.
- Foster relationships with alumni, checking on their progress and addressing any additional needs.
- Pray with callers in a manner consistent with NLM's Statement of Faith.
- Report suspected child/elder abuse or neglect, following departmental policy and regional regulations.
- Minimum two years of call center and phone sales experience.
- Associate degree required.
- Demonstrates effective problem-solving techniques and an enthusiastic approach to meeting or exceeding goals.
- Proficient in reading, writing, and speaking English clearly and distinctly.
- Self-motivated with strong discretionary, multi-tasking, and interpersonal relationship skills.
- Ability to communicate effectively with diverse individuals, conveying compassion and setting healthy boundaries.
- Proficiency in Microsoft Word and Outlook, with accurate data entry/keyboarding skills.
New Life Ministries is a faith-based non-profit organization providing ministry through radio, TV, social media, podcasts, workshops, and counseling services.
We offer a supportive work environment and opportunities for professional growth and development.
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