Telecom NOC Incident Manager
1 week ago
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are seeking a highly skilled Telecom NOC Incident Manager to join our team.
About the Role
This role involves owning responsibility for end-to-end incident lifecycle management, from level 1 to 4 incidents. The successful candidate will oversee the incident management process, manage tickets, analyze issues, and collaborate with teams to resolve incidents efficiently. Additionally, they will assist in prioritizing and deprioritizing incidents based on their urgency and business impact.
Key Responsibilities:
- Owning responsibility for end-to-end incident lifecycle management.
- Overseeing the incident management process and managing tickets.
- Collaborating with teams to resolve incidents efficiently.
- Assisting in prioritizing and deprioritizing incidents based on their urgency and business impact.
Requirements:
The ideal candidate will possess a Bachelor's or Master's degree and have at least 8-10 years of experience in telecom/wireless environments. They must be able to organize and prioritize dynamic schedules, balance team workloads, and ensure incidents are managed quickly and efficiently. Additionally, they should have knowledge of 5G functional components, including Core, RAN, Network, Transport, PaaS, and gNB configurations.
What We Offer:
We offer an estimated annual salary of $120,000, depending on location. As a Telecom NOC Incident Manager, you will receive comprehensive benefits, including health insurance, retirement plans, and opportunities for professional growth and development.
Working with Dexian:
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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